Matrix ETERNITY NE System Manual 711
Call Pickup
Call Pickup allows extension users to answer calls ringing on other extensions from their own extension; without
physically going to the ringing extensions.
Extension users can 'pick-up' both internal and trunk calls ringing on other extensions.
As extension users can answer calls of their colleagues or co-workers without physically going to their extensions,
this feature ensures that all incoming calls are answered.
SARVAM UCS offers two types of Call Pickup:
• Call Pick Up-Group - extensions are assigned to Pick-Up Groups. Any extension in a Pick-Up Group can
answer calls ringing on other extensions within the same group only.
• Call Pickup Selective - calls ringing on any extension of the system can be answered.
• On SIP extensions, SARVAM UCS supports Call Pickup-Selective and Call Pickup-Group using
Temporary Subscription.For a list of IP phones on which this feature has been tested, see “SARVAM
UCS Features tested on IP Phones of different Brands” in the Appendix.
• SARVAM UCS will send only first 3 ringing calls information in NOTIFY message to the SIP Extension,
which has requested Group Call Pickup. This feature has been supported in SIP Phones of CISCO and
POLYCOM.
• SIP Extension which has subscribed for BLF of SIP Extensions of SARVAM UCS, the system will send
information for the call present in the first call loop only.
How it works
Call Pickup Group
• Extensions must be assigned to Call Pickup Groups. The extensions in a Call Pickup group may be SLT
and SIP Extensions.
• As many as 8 such groups may be formed.
• Each group is assigned a number 1 to 8.
• For example, extensions 21, 22, 23, and 33, 34, 35 are assigned to Pick-Up Group number 3.
• When an extension in this group rings, any extension in the group 3 can pick up the call by dialing ‘4’ the
(default) feature access code for "Call Pickup Group".
• The ringing extension should be in the same Pick-Up Group.
Call Pickup Selective
• Extensions need not be in Call Pickup Groups.
• Whenever an extension in the system rings, the call can be picked up by any extension of the system by
dialing the feature access code and the number of the ringing extension.
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