986 Matrix ETERNITY NE System Manual
OFF-Hook Alert
When the handset of an extension is not placed correctly, it will not be possible for the Operator or any other
extension to call the extension. Also, incoming calls will not reach the extension, Alarms and Reminders cannot be
placed on that extension.
To avoid this inconvenience, SARVAM UCS supports the feature 'OFF-Hook Alert', whereby the system detects
and informs the Operator of the extension phone that remains OFF-Hook accidentally.
How it works
To give the Operator an OFF-Hook Alert,
• SARVAM UCS places a call on the Operator's phone.
• It displays a text message on the Operator's phone “<extension number> Stand-By”
• When the Operator answers the call, s/he is played a confirmation tone, the text message “Hangup
<extension number> Properly” is displayed.
• The Operator can inform the extension user to place the handset of the phone correctly.
• If the extension phone is a SLT, OFF-Hook Alert will be given to the Operator phone only. (The Operator
phone must be an Extended IP Phone).
• If the extension phone that is OFF-Hook is Extended IP Phone, SARVAM UCS will activate 'OFF-Hook
Alert' on the extension phone, by playing the Error Tone continuously, on speaker to draw the attention of
the extension user.
• While the Error Tone for OFF-Hook Alert is being played on the extension phone, if the user presses the
Speaker Key, the Error Tone will continue to be played on the handset until it is replaced correctly.
How to configure
• Login as System Engineer.
• Under Advanced Settings, click System Parameters.
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