960 Matrix ETERNITY NE System Manual
Live Call Supervision
Using Live Call Supervision, any extension can know the last external number dialed by another extension, even
when that extension is in speech with an external party.
This feature is useful for supervisors who want to know where their subordinates are calling.
This feature is supported on Extended IP Phone extensions and on SLT extensions having CLI phone.
How it works
• A is the supervisor of B.
• A wants to know where B is calling, B can use Live Call Supervision.
• When B dials an external number it is stored in the system’s memory.
• When A requests Live Call Supervision for B’s extension, the system retrieves the last external number
dialed by B and presents it on the display of A’s phone.
• If B has not dialed any external number, A will get error tone with the message ‘No Calls to Supervise’
displayed on the LCD.
• If the B has dialed internal as well as external numbers, the last external number dialed by B will be
displayed on LCD of A’s phone.
Live Call Supervision can be used also when the extension being supervised is in speech with an external
party.
How to configure
To be able to use Live Call Supervision, extension users must have this feature enabled in their “Class of Service
(CoS)” for the Day and Night/Break time, as required.
See “Basic Settings” for instructions on configuring Class of Service for different extension port types: “SLT
Extensions” and “SIP Extensions”.
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