Matrix ETERNITY NE System Manual 775
Conversation Recording
Conversation Recording allows extension users to record their talk with other extension users or external parties,
after or without informing the opposite party.
This feature can be used to record verbal agreements, important discussions, instructions, interviews, client
requirements, take or place orders, etc.
For this feature to work, the Voice Mail System must be present in the system and extensions must have a mailbox
assigned to them for recording conversations.
• Use this feature in accordance with the local privacy laws.
• Matrix Comsec is not responsible for any misuse/abuse of this feature by users.
• On SIP extensions, SARVAM UCS supports Conversation Recording using INFO Message. For a list of
IP Phones on which this feature has been tested, see “SARVAM UCS Features tested on IP Phones of
different Brands” in the Appendix.
• It is not possible to pause the Conversation Recording on SIP Extension. So, when SIP Extension puts
the call on hold and then retrieves the call then for the hold duration, silence will be recorded in the
recorded file.
How it works
A and B are extensions. Both are assigned a mailbox each.
C and D are external parties.
• A calls C.
• C answers the call.
• A dials the command for Conversation Recording in mid-speech.
• C is put on Consultation Hold.
• The system sends a string of digits to the Voice Mail System to initiate Conversation Recording.
• A and C are in speech again.
• The conversation recording starts in A's mailbox. The system plays beeps, if Conversation Recording
Beeps are enabled.
• A or C disconnects the call.
• Conversation recording ends.
• A can listen to the recorded conversation by invoking the voice mail feature.
The same is repeated when B calls A. As both have mailboxes assigned, both can record the conversation.
How to configure
To provide this feature to extensions,
• Conversation Recording must be enabled in the “Class of Service (CoS)” of the extensions to which this
feature is to be allowed. By default, none of the extensions have this feature in their CoS. Decide which
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