Matrix ETERNITY NE System Manual 631
Barge-In
Barge-In allows you to break into an on-going conversation between two extension users, between an extension
user and an external caller.
Barge-In can be used by Operators to transfer incoming calls to busy extensions. The Operator can put the caller
on hold, barge into the busy extension to inform about the call, and then transfer the call.
Barge-In can be used by a Boss to interrupt the secretary's busy extension.
SARVAM UCS offers flexibility to allow/deny Barge-In feature to an extension user, i.e. allow the extension user to
barge into on-going conversations. It also provides the flexibility to prevent conversations of extension users from
being barged in, referred to as Privacy against Barge-In.
How it works
• A, B and C are users of the system.
• A and B are talking to each other.
• C calls A.
• C gets busy tone.
• C dials Barge-In feature code.
• C gets Ring Back tone (RBT) and A gets beeps indicating a new call. If A is using Extended IP Phone, C's
name and number appear on C’s phone display.
• C gets RBT and A gets beeps for Barge-in timer. (By default, 10 seconds)
• During the beeps, A may press 'Flash' to answer the call.
• If A does not respond till the end of the Barge-In Timer (set to 10 seconds, by default), A gets connected to
C. B is put on hold and is given hold-on music.
Feature Interactions
• Call States:
• Barge-In works only if the dialed extension is busy. The dialed extension may be busy with another
extension or trunk (external number).
• Barge-In cannot be used when accessed trunk is busy.
• Barge-In works only if the user about to be barged in is in a two-way normal speech with another user
or external party.
• It will not work if the busy signal is due to the user being OFF-Hook, or in the middle of dialing, or
accessing a feature of the system.
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