112 Matrix ETERNITY NE System Manual
Operator
In the context of a PBX, users understand the term 'Operator' as a person who handles multiple simultaneous calls
and functions as the link between callers and called parties.
For the PBX however, an 'Operator' is a Routing Group, i.e. a group of extensions to which calls made by
extensions by dialing '9' are to be landed. This also includes Direct Inward Dialing calls on trunks during which the
caller dials '9'.
Depending on the amount of call traffic to be managed, there may be more than one Operator extension. Also,
different Operator extensions may be assigned according to the time of the day. For instance, during the Day
(Working hours) call may be landed on the extension of the Receptionists/Front Desk Personnel. During the Night
(Non-working hours), calls may be landed on the extension of the Security Personnel.
To meet this requirement, SARVAM UCS allows you to configure the Operator for the Day (Working hours), Break
hours and for the Night (Non-working hours).
• Click Operator.
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