1012 Matrix ETERNITY NE System Manual
Priority
Priority is the precedence given to certain trunks and extensions over others in being answered by the destination
extension.
When Priority is assigned to trunks, whenever there are incoming calls on multiple trunks at the same time, the call
on the trunk with higher priority will be answered by the landing destination extension/Operator first.
When Priority is assigned to Extensions, calls from extensions with highest priority will have precedence in landing
on the destination extension.
You can set priority levels from 1 to 9 as given in the table below.
Highest Priority can be assigned to Extensions of important or higher ranking persons in an organization; for
example, calls from senior managers or top executives in an organization can be allowed to be answered first by
the destination extension.
Highest Priority can be assigned to particular Trunks, so that when there are incoming calls on different trunks at
the same time, the call on the trunk with the highest priority gets answered first by the destination extension. For
instance, special or private trunk lines, trunk lines dedicated as help lines or emergency trunks, or trunks
designated as hotlines can be assigned greater priority.
How it works
Priority can be assigned to all Trunk types (Analog, Mobile, SIP) and Extension types (SLT, SIP).
Priority Level Meaning
1 None
2 Lowest
3 Lower
4 Low
5 Normal
6Medium
7 High
8 Higher
9 Highest
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