Matrix Telecom ETERNITY NE - Page 1023

Matrix ETERNITY NE System Manual 1013
To understand how this feature works, consider this illustration:
Here,
• There are two incoming calls, one on the Analog Trunk 1 and the Mobile Trunk 1 at the same time.
• Analog Trunk 1 has priority, ‘9’, the Mobile Trunk 1 is assigned priority ‘7’.
• Three extensions, 201, 202 and 302 are calling the Operator. Extension 301 has priority ‘7’, while
extensions 201 and 202 have the same priority, ‘5’.
• Now, on the Operator, which is the landing destination, the incoming calls from the trunks and the
extensions will land in the following chronological order:
• These incoming calls, however, will appear on the Display of Operator’s phone (Extended IP Phone) in the
order of priority:
• Analog Trunk 1
• Mobile Trunk 1
• SIP 301
• SLT 201
• SLT 202
• Now, when the Operator goes Off-hook (pressing speaker key or picking up the handset), the call on
Analog Trunk 1 will be answered first, as Analog Trunk 1 has the highest priority.
• The Operator goes On-hook and then Off-hook, the call on Mobile Trunk 1 will be answered. Though
Mobile Trunk 1 and SIP 301 have the same priority, ‘7’, Mobile Trunk 1 will be answered first, following the
chronological order.
• When the Operator goes On-hook after answering the call on Mobile Trunk 1, the call from SIP 301 will be
placed on the Operator phone with a Priority Ring (configurable; default: Triple Ring).
Caller Time of the Call Priority
SLT 201 10:00:00 5
SLT 202 10:00:05 5
Analog Trunk 1 10:00:10 9
Mobile Trunk 1 10:00:12 7
SIP 301 10:00:15 7
CO
ETERNITY
201
202
123
456
789
0
*
#
abc def
ghi
j
kl mno
pq r s
tuv
wxyz
Fwd Busy Fwd NRCancel
DND Voice MailNames
Mute
Conf erence
Transfer
Hol dRejectRedial
CLIR
Hotline
SIP2
SIP1
CA4
CA3
CA2
CA1
Menu
Sat 01 05:30
Mobile Trunk 1
Priority: 9
Incoming Call
at 10:00:10
123
456
789
0
*
#
ab c def
ghi
j
kl mno
pqr s
tuv
wxyz
Fwd Busy
Fwd NRCancel
DND
Voice Mail
Name s
Mute
Conference
Transfer
Hol dRej ectRedial
CLIR
Hotline
SIP2
SIP1
CA4
CA3
CA2
CA1
Menu Sat 01 05:30
Priority: 5
(Calls Operator at 10:00:00)
Priority: 5
(Calls Operator at 10:00:05)
Priority: 7
(Calls Operator at 10:00:15)
Priority: 9
Priority: 7
Incoming Call
at 10:00:12
Mobile 1
GSM
CO1
Analog Trunk 1