1014 Matrix ETERNITY NE System Manual
• When the Operator goes Off-hook, the call from SIP 301 is answered.
• When the Operator goes On-hook and then Off-hook after answering the call from SIP 301, the call from
SLT 201 will get answered first, though both 201 and 202 have the same priority, ‘5’. In this case, Priority
Ring will not be played.
• Thus, calls from trunks and extensions are answered by the landing destination in the order of priority.
Where priority is the same, calls are answered in chronological order. Calls from extensions with higher
priority will be indicated by Priority Ring on the landing destination.
• Priority Ring will be played only if the Extended Phone is SPARSH VP248.
• Priority is relevant only when there is more than one call on the destination.
• You can assign Priority to SLT extensions. However, Priority is not relevant when the SLT is a landing
destination, because there cannot be more than one call ringing on a SLT extension at a time.
•An “Intercom” call will be placed at the destination only if the caller has a higher priority.
How to configure
You can assign Priority to Trunks and Extension by configuring this parameter on the desired Trunk or Extension
port type under “Basic Settings”.
You can also configure, Priority Ring, if required. See “Distinctive Rings”.
To assign Priority for Trunks and Extensions,
• Login as System Engineer.
• Click Basic Settings.
Assigning Priority to Trunks
• Click the desired Trunk type: CO, Mobile, SIP Trunks.
• When the page of the respective Trunk type opens, select the Trunk number on which you want to set
Priority.
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