Matrix ETERNITY NE System Manual 981
Music on Hold (MOH)
The music played to extension users and external callers who are put on hold is called Music on Hold (MoH).
How it works
A Voice Module assigned to the Music on Hold application serves as the source of music for this feature. By default,
Voice Module 1 is assigned for Music on Hold.
When a caller is put on hold, SARVAM UCS plays the music recorded in Voice Module 1.
You can play a voice message of your choice instead of music to the callers. The message may contain any
promotional information about your company or services provided by your organization, etc.
Music-on-Hold will also be played to an extension, when the option Route to Operator is selected as the
Alarm Notification Type for the extension, and the Operator extension is busy, when the extension goes
Off-hook to answer the Alarm call.
If your SIP Extension supports multiple call appearance and you want the system to play MOH to internal
callers, when your extension is busy, enable the Play MOH to Queued Internal Calls on Extended IP
Phone check box in “System Parameters”. As soon as your extension is free, Ring Back Tone will be
played to the caller.
How to configure
You can record a piece of music or a message of maximum 16 seconds duration and assign it to Voice Module 01,
which is reserved for Music-on-Hold.
Refer the topic “Voice Message Applications” for instructions on recording and assigning voice modules.
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