728 Matrix ETERNITY NE System Manual
Call Toggle
Call Toggle allows you to have two simultaneous telephone conversations, talking to two persons alternately.
Call Toggle is also referred to as Hold-Consult or Call Splitting. You can toggle between:
• Two internal calls (i.e. two extensions).
• An internal Call and an External Call (extension and trunk).
• Two external calls (two trunks).
How it works
• A, B, and C are extensions.
• D and E are trunks.
Toggling between two internal calls
• A is in speech with B and C is on Consultation Hold.
• To talk with C, A dials Flash-1. Speech with C.
• To talk with B, A dials Flash-1. Speech with B.
• A can toggle back to C by dialing Flash-1.
Toggling between internal call and external call
• A is in speech with B and D (external call) is on Consultation Hold.
• To talk with D, A dials Flash-1. Speech with D.
• To talk with B, A dials Flash-1. Speech with B.
• A can toggle back to D by dialing Flash-1.
Toggling between two external calls
• A is in speech with D and E is on Consultation Hold.
• To talk with E, A dials Flash-1. Speech with E.
• To talk with D, A dials Flash-1. Speech with D.
• A can toggle back to E by dialing Flash-1.
• The party put on Consultation Hold during Call Toggle cannot hear the conversation between the other
two parties.
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