Matrix ETERNITY NE System Manual 1021
Raid
Raid allows you to interrupt a telephone conversation between two extension users, turning the conversation into a
three-way call.
You can use Raid to land in a conversation between two extension users, or between an extension user and an
external caller, with a warning beep to the extension user. The extension user will hear a beep when you raid and
you will enter into three-way speech with both parties.
You may also Raid a conversation without any warning by disabling the beep.
How it works
• A, B and C are extension users.
• A and B are in speech.
• C calls A.
• C gets busy tone.
• C dials the feature access code for Raid.
• Beep is played on A. Three-way speech is established between A, B and C.
• If any of these three parties disconnects, two-way speech is established between the remaining parties.
Feature Interactions
• Raid works only if the dialed extension is busy in two-way speech. The two-way speech may be with
another extension or with an external number on a trunk.
• You cannot Raid on Trunks, that is, if two external numbers are in two-way speech. In this case, C cannot
raid the conversation.
• Raid will not work if Privacy against Raid is enabled in the Class of Service of the extension being raided.
In this case, if Extension A has Privacy against Raid in its Class of Service, C will not be able to Raid the
conversation between A and B.
• The extension using Raid must have higher Priority assigned to it than the extension being raided. In this
case, C must have higher Priority than A to be able to invoke Raid.
Raid is a sensitive feature. You are advised to restrict access to this feature to selective extension users.
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