Matrix Telecom ETERNITY NE - Call Taping

Matrix ETERNITY NE System Manual 723
Call Taping
Call Taping allows extension users to record the telephone conversations they have with other extensions or
external numbers, without the opposite party coming to know about it.
This feature is useful for keeping records of important conversations. For this feature to work, the system must
have the Voice Mail System present.
You can tape:
• Incoming and outgoing external calls.
• Incoming and outgoing internal calls.
Calls can be taped either in the extension user’s personal mailbox or a common mailbox assigned to this feature.
The taped calls are stored along with the call details, that is, the time and date of the call, the calling number and
the called number. If calls are taped in a common mailbox, only the extension users having access to the common
mailbox can retrieve and listen to the recorded conversations.
To be able to record external incoming and outgoing calls,
• a list of phone numbers (both incoming and outgoing) must be configured in the Call Taping Profile. This
Profile is assigned to the extensions on which Call Taping is to be used.
• Call Taping must be enabled on the trunk used for making/receiving external calls.
Incoming calls without Calling Line Identification (CLI) can also be taped. For this, the check box Tape Incoming
Calls Received without CLI must be enabled in the Call Taping Profile assigned to the extensions on which Call
Taping is to be used.
To be able to record internal calls, the Tape Internal Calls check box must be enabled in the Call Taping profile
assigned to the extension.
• Use this feature in accordance with the local privacy laws.
• Matrix Comsec is not responsible for any mis-/abuse of this feature by users.
How it works
A and B are extensions. Both have Call Taping parameters configured in the Call Taping Profile assigned to them.
Also, the trunks assigned to both the extensions for making outgoing calls have Call Taping enabled.
C and D are external parties.
E is the mailbox extension where the taped calls are recorded.
A calls C
• The system matches the dialed number with the numbers configured in the Tape Outgoing calls made to
following numbers in the Call Taping Profile assigned to A. The system finds a match.
• When speech is established, the system starts recording the conversation between A and C automatically
in E's mailbox.
• Call Taping Beeps will be played to A and C, if Play Beep when Raid/Call Taping/Conversation
Recording starts is enabled in the System Parameters.