Matrix ETERNITY NE System Manual 1017
Privacy
Extensions of SARVAM UCS can be protected from the intrusions by other extensions or from trunk calls by
activating Privacy.
How it works
Intrusions can occur on an extension when another extension invokes the following features:
• DND-Override
• “Interrupt Request (IR)”
• “Barge-In”
•“Raid”
Intrusions can also occur,
• When an external caller uses “Auto Attendant” to reach an extension.
• When there is a call from another trunk line when you are in speech.
To prevent such intrusions, SARVAM UCS enables you to set the following types of Privacy:
• Privacy from Interrupt Request, Barge-In, DND Override: This type of Privacy protects an extension
from intrusions by other extensions using Interrupt Request, Barge-In or DND Override.
For example: Extension A has Privacy from Interrupt Request, Barge-In and DND Override.
Extension A and B are in speech, Extension C attempts to intrude the conversation by using Interrupt
Request or Barge-In. Extension C’s call will be blocked and C will get error tone.
Now, Extension A has set DND and Extension B attempts to override it using DND Override. Since A has
Privacy from DND Override, B’s call will be blocked and B will get error tone.
• Privacy from Raid: This type of Privacy protects an extension from intrusions by other extensions using
Raid.
For example: This type of Privacy is set on Extension A. Extension A and B are in speech, Extension C
uses Raid to intrude the conversation. Extension C’s call will be blocked and C will get error tone.
• Privacy from Trunk call intrusion: This type of Privacy prevents the trunk landing destinations that are
busy from being intruded by another waiting call. For this type of Privacy to work, the feature “Trunk Call
Waiting” must be disabled on the extension.
For example: Extension A is the first landing destination for calls on Trunk 1. Extension A and B are in
speech. A new call lands on Trunk 1. If A has Trunk Call Waiting beeps disabled, A will not hear the
intrusion beeps. The system will land the call on the next landing destination for calls on Trunk 1.
• Privacy from Built-In-Auto Attendant: This type of Privacy protects the extension from being accessed
by external callers using “Auto Attendant”.
For example: This type of Privacy is set on Extension A. Extension A and B are in speech, external caller
C uses Auto Attendant to call extension A. Extension C’s call will be blocked and C will get error tone.
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