Matrix ETERNITY NE System Manual 1215
Dial By Name
The VMS Auto Attendant allows external callers and extension users to reach the desired person in an organization
by dialing the name of that person. This feature is useful when caller/extension user cannot recall the extension
number of the person they want to speak to.
You must configure the Abbreviated Name in the Extension Voice Mail Settings. For detailed instructions, refer
“Extension Voice Mail Settings”.
Make sure the names for the desired extension users are recorded. For details, see “Mailbox Settings”.
How to use
External Callers
• The incoming call on the trunk is answered by the VMS Auto Attendant. The VMS greets the caller with the
Greeting message followed by the Welcome Message: “Welcome! Please dial the extension number or To
dial by name press ‘6’,To leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further
assistance press ‘9’, To disconnect the call press ‘#’.
The System Greeting may vary depending on the timezone — Day Hour, Break Hour, Night Hour. In the
above prompt the greeting is as per Day hour.
• The caller dial 6 VMS prompts: "Please enter first three letters of the name."
• If multiple matches are found the VMS prompts: “More than on match found. Matching Names will be
played one by one. To Select the name press ‘1’, to Skip the name press ‘2’, To Repeat the last name
press ‘3’.”
•Dial 1 VMS prompts: “To confirm press ‘1’, to Re-enter press ‘2’.”
• The caller dials 1 VMS transfers the call as per the transfer type assigned to the selected station. Talk.
• If the caller dials invalid digits, the VMS prompts: "Sorry no match found." followed by the prompt:
"Please enter first three letters of the name."
Extension users can use “Dial By Name” to reach another extension.
Extension Users
When you call the VMS by dialing 3801/3802/3803,
• System prompts you with, “Welcome! Please dial the extension number or To dial by name press ‘6’,To
leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further assistance press ‘9’, To
disconnect the call press ‘#’.
•Dial 6 VMS prompts: "Please enter first three letters of the name."
• Dial valid digits VMS prompts: "To confirm press 1, to cancel press 2."
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