988 Matrix ETERNITY NE System Manual
One Touch Transfer
One Touch Transfer feature of SARVAM UCS enables you to transfer an ongoing call from one extension to
another fixed extension without putting the call on hold or dialing the destination extension number.
SARVAM UCS will serve the One Touch Transfer request made by a SIP Extension (Matrix Extended IP Phones or
Mobile Clients) only. The fixed destination extension number can be a SLT or a SIP Extension.
How it works
• There is an ongoing call between extension A and B.
• A wants to transfer the ongoing call to extension C.
• A presses the DSS Key assigned to One Touch Transfer (Extension C’s number is configured as the fixed
destination extension number for One Touch Transfer).
• Extension C starts ringing. A answers the call ringing on extension C.
• Speech is established between extension C and B.
• Extension A is disconnected.
• You can access One Touch Transfer only during an ongoing 2-way speech. A held or a waiting call
cannot be transferred using One Touch Transfer.
• For using One Touch Transfer between Extended IP Phone/VARTA UC Clients registered on different
locations of the same SIP Extension, make sure the Call Appearance of the SIP Extension is more than
1.
How to configure
To access this feature,
• Make sure the Basic Features are enabled in the Class of Service assigned to you. For instructions, see
Class of Service in “SLT Extensions” and “SIP Extensions”.
• Make sure you have configured a DSS Key for One Touch Transfer. For instructions on configuring DSS
Key, see the topic “Phone Key Settings” in “Configuring Matrix SPARSH VP248”, “Phone Key Settings”
under “Configuring Matrix SPARSH VP310”, “Phone Key Settings” in “Configuring Matrix SPARSH VP330”
and “Phone Key Settings” under “Configuring Matrix SPARSH VP510”.
• Configure the fixed destination extension number for One Touch Transfer. This number can be configured
by extension users themselves from the Phone Menu or for any other extension from the SA mode.
Configuring One Touch Transfer
• Login as System Administrator.
• Click Extension.
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