1220 Matrix ETERNITY NE System Manual
Leaving a Message
The VMS allows,
• External callers to leave messages in the extension user’s mailbox.
• Extension users to leave message in the mailbox of other extensions.
To leave a message, the called extension must have a mailbox. The length of message recorded by the callers/
extension users must not exceed the message length set for the called extension’s mailbox. If the message
recorded by the callers/extension users exceeds the message length set for the called extension’s mailbox, the
VMS will stop recording the message after the time set and save the partially recorded message.
How to use
• The incoming call on the trunk is answered by the VMS Auto Attendant.The VMS greets the caller with the
Greeting message followed by the Welcome Message: “Welcome! Please dial the extension number or To
dial by name press ‘6’,To leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further
assistance press ‘9’, To disconnect the call press ‘#’.
The System Greeting may vary depending on the timezone — Day Hour, Break Hour, Night Hour. In the
above prompt the greeting is as per Day hour.
• The caller dials 7 to leave message VMS prompts: "Enter the Extension number for which you wish to
leave message."
• The caller dials the desired extension number VMS prompts: "Record your message after the beep and
press any digit to end.”
• VMS prompts: “ Thank you for your call.”
The system provides an option to the caller to verify the message before storing the same. Enable the
Message Verification check box and configure the digits for the Message Leave Options. The message will
be played as per the digits selected for the options. For detailed instructions, see “Message Send/Forward
Settings”
It is mandatory for the caller/extension user to terminate the recording by dialing # (or the digit configured).
If recording of the message is terminated simply by going on-hook, the VMS will not terminate the recording
and the call will be disconnected only after time-out, that is, the Maximum Message Length configured for
the extension.
If extension users wish to leave a message for another extension, refer “Sending Messages”.
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