Matrix Telecom ETERNITY NE - DSS Call Pick-Up

Matrix ETERNITY NE System Manual 831
DSS Call Pick-Up
DSS Call Pick-Up allows Extended IP Phone users to answer calls ringing on other extensions or incoming calls on
trunks by pressing the DSS Keys assigned to those extensions/trunks on their phones.
SARVAM UCS offers two types of DSS Call Pick-Up:
• DSS Call Pick-Up-Station - internal or external calls ringing on any extension, can be picked-up by
pressing the DSS Key assigned to that extension on the user’s Extended IP Phone.
• DSS Call Pick-Up-Trunk - incoming calls on any trunk for any extension can be picked-up by pressing the
key assigned to that trunk on the user’s Extended IP Phone.
• For SIP Trunks, DSS keys can be assigned for each Call Appearance.
• If you have assigned a DSS key to All the Call Appearances for SIP Trunks, you will only be able to
grab the trunk to make outgoing calls. You will not be able to pick up incoming calls on these trunks.
How it works
For this feature to work, you must:
• enable the desired Call Pick-Up in the CoS of the extension user.
• assign DSS Keys with LED to the desired extensions/trunks on their Extended IP Phone.
This is how DSS Call Pick-Up works:
• Extension user A has configured a DSS Keys for extension 2007 and CO trunk 1 on his/her Extended IP
Phone.
• When a call lands on extension 2007 and it rings, the DSS Key assigned to 2007 blinks fast in Blue color
to indicate that the extension is ringing. A presses the DSS Key to pick-up the call ringing on extension
2007.
If DSS Call Pick-Up-Station is not enabled in the CoS assigned to extension user A, the DSS Key blinks
fast in Red color to indicate that the extension is ringing. However, A will not be able to pick-up the call
ringing on extension 2007.
• Similarly when there is an incoming call on CO trunk 1, the DSS Key assigned to CO trunk 1 blinks fast in
Violet color to indicate that there is an incoming call on the trunk. A presses the DSS Key to answer the
call on the trunk.
If DSS Call Pick-Up-Trunk is not enabled in the CoS assigned to extension user A, the DSS Key blinks fast
in Red color to indicate that the there is an incoming ringing call. However, A will not be able to pick-up the
incoming ringing call on that trunk.
Feature Interactions:
• Call States: DSS Call Pick-Up-Station and DSS Call Pick-Up-Trunk are possible only when the calls are in
ringing state.
• Priority: If multiple calls are ringing on an extension, when you press the DSS Key assigned to that
extension, you will be connected to the ringing call with the highest priority. To know more, see “Priority”.