Matrix Telecom ETERNITY NE - VMS DISA Login

Matrix ETERNITY NE System Manual 1235
VMS DISA Login
This feature allows the remote users to log into the DISA mode using the trunks on which the Voice Mail Auto
Attendant is enabled. The remote user can access and use the system's features and facilities using the DISA
enabled trunks.
The VMS supports DISA-PIN Authentication-Multiple Calls only. For detailed information on the types of DISA
Variants, see “Direct Inward System Access (DISA)”.
Using VMS DISA login, remote users can:
• call any extension.
• make external calls.
• use features and facilities of the system.
• configure features and facilities of the system and administer the system.
All these can be done as if being done from a local extension of the SARVAM UCS.
How it works
For this feature to work,
• a VMS module must be installed in the system.
• you must enable DISA-PIN Authentication-Multiple Calls on the desired trunk: CO, Mobile, SIP.
• you must select Voice Mail Auto Attendant as the Auto Attendant option on the desired trunks: CO,
Mobile, SIP.
• you must enable DISA in the “Class of Service (CoS)” of the extension on to which the caller is allowed to
log into using (PIN Authentication).
• you must change the default User Password (1111) of the extension on to which the caller is allowed to
log into.
This is how VMS DISA Login works:
• A call lands on a DISA enabled Trunk.
• The incoming call on the trunk is answered by the VMS Auto Attendant. By default, the VMS greets the
caller with the Greeting message followed by the Welcome Message: “Welcome! Please dial the extension
number or To dial by name press ‘6’,To leave a message press ‘7’, To access your Personal Mailbox press
‘8’, For further assistance press ‘9’, To disconnect the call press ‘#’.
• The caller must dial the DISA Login Code, 1079. The VMS checks if DISA-PIN Authentication-Multiple
Calls is enabled on the trunk for the current time zone, that is, Day hours/ Break hours/ Night hours.
• The VMS finds DISA is enabled on the trunk and prompts the caller: “Please enter the Extension Number.”
and starts the First Digit Wait Timer (programmable; default: 25 seconds).
• The caller must dial the DISA Extension Number before the expiry of this timer.
• The VMS checks the CoS of the dialed Extension Number.
• DISA is enabled in the CoS of the dialed Extension Number, the VMS prompts: “
Please enter your
password.” and waits to receive digits till the expiry of the First Digit Wait Timer.