Matrix ETERNITY NE System Manual 899
Forced Answer
Extension users can force other extension users to answer their calls when there is no response from the called
extensions.
How it works
Forced Answer can be requested by the calling extension. The calling extension may be a SLT or an Extended IP
Phone. However, the called extension (being forced to answer) must be an Extended IP Phone.
• Extension user A (SLT) calls extension user B (Extended IP Phone).
• B’s phone is ringing, but B does not answer.
• A dials Forced Answer feature code.
• The speaker of B’s phone is turned on (goes OFF-Hook).
• A may now talk to B.
Forced Answer can be used only when the called extension is idle or ringing.
How to configure
To be able to use Forced Answer, extension users must have this feature enabled in their “Class of Service (CoS)”
for the Day and Night/Break time, as required. See “SLT Extensions” and “SIP Extensions” under “Basic Settings”
for instructions.
How to use
For Extended IP Phone Users
To use forced answer on an extension
• Dial the desired extension number.
• Press the DSS Key assigned to Forced Answer on Ring Back tone.
OR
Dial 5 on Ring Back Tone.
• The Ring Back Tone stops.
• The called extension’s speaker is turned on.
• You are in speech with the called extension.
• You may talk.
For SLT Users
To use forced answer on an extension:
• Dial the desired extension number
•Dial 5 on Ring Back tone.
• The Ring Back Tone stops.
• The called extension phone’s speaker is turned on.
• You are in speech with the called extension.
• You may talk.
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