Matrix Telecom ETERNITY NE - Presence

Matrix ETERNITY NE System Manual 1003
Presence
Presence is an important UC feature as it helps you to know the availability status of other users. Depending on the
status of users you can decide whether to initiate a conversation or find an alternative way to contact the desired
user.
For example, an extension user may want to leave his/her desk for an indefinite period, but does not want to use
Call Forward or set Do Not Disturb. S/he wants to indicate to callers about his/her absence. Similarly, extension
users who are present at their desk may want to hide their presence from other users, or they may want to show
their current activity to the other extension users like they are Busy, or are away from their desks, or on another call,
etc.
With the Presence feature of SARVAM UCS, extension users, including the Operator, can 'publish' their presence
to callers from other extensions. By doing so, they can indicate to the other extensions about their availability.
In the same way, the Presence feature allows extension users to view the 'Presence' status (availability) of the
extensions that they want to call, before making the call or when their call is not answered.
How it works
Publishing Presence
Any SLT, SIP extension user can publish their presence by setting any of the messages listed in the following on
their phone, by dialing the access code for this feature.
SIP extension users who want to publish their presence have two options:
• Using the PUBLISH feature supported by the SIP Client.
• Using the feature access code for Publish Presence supported by SARVAM UCS.
The first option requires the parameter 'PUBLISH' to be enabled in the SIP Extension Settings. Refer “SIP
Extensions”. By default, this parameter is disabled.
Publishing Presence Messages
1. Absent: When an extension user sets 'Absent' as the message, all incoming internal as well as external
calls will be blocked from landing on his/her extension.
When any other SIP extension user calls this extension, the text message 'User Absent' will appear on the
caller's phone display.
If the extension phone that has set 'Absent' is a SIP Phone, the letter 'A' appears on the phone's display to
indicate absence.
The letter 'A' disappears when the extension user sets a presence message other than 'Absent'.
• When a SLT extension user calls the extension which has set 'Absent', an error tone will be played.
However, it is possible for the SLT extension user to find out the presence status of the called
extension. Refer “Viewing Presence” later in this topic.
• External callers who call the extension, on which 'Absent' is set, will get an error tone only.