1194 Matrix ETERNITY NE System Manual
Walk-In Class of Service
Every extension of SARVAM UCS is assigned a Class of Service and Toll Control defining its access to features
and its calling permission.
With Walk-In Class of Service, extension users of SARVAM UCS can make calls or access features from any other
extension of the system as per the Class of Service, Toll Control and other features / facilities assigned to their own
extension.
This feature is useful to extension users who frequently move away from their desk, as it allows them the same
level of feature access and calling permission as their own extension, from another extension.
Extension users can 'Walk-In' in to any extension port—SLT and SIP.
SARVAM UCS offers two types of Walk-In:
• One call: The extension user is automatically logged out from the extension into which the user has
walked-in, after one call.
• Multiple Calls: The extension user can make as many calls as desired, and remains 'walked-in' until the
user dials the feature code to 'Walk-Out', or until another extension user walks into the same extension.
You can allow extension users either of the above types of Walk-In by configuring the Walk-In/Out mode in their
extension port parameters, as:
• Walk out automatically on completion of call
Or
• Walk out on user request
Walk-In Class of Service is protected with the User Password.To be able to use this feature, extension users must
first change the default User Password 1111.
How it works
With the help of this illustration, let us understand how Walk-in Class of Service works.
In this illustration, Extension user A has a SIP Phone with the number 301, with long distance calling facility (toll
control: International calls). Extension user B has a SLT with the number 201, without long distance calling (toll
control: local calls).
Here,
• 301 is the Source Extension, whose CoS and Toll Control and other features / facilities are to be used
from another extension 201 by performing Walk-In.
• 201 is the Destination Extension on which Walk-In is performed.
Walking into another extension to make calls
• Now, extension user A is at B's desk and needs to make a long distance call. B’s extension does not have
long distance calling.
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