Matrix ETERNITY NE System Manual 1193
Default Voice Message Applications assigned to Voice Modules
• It is possible to assign the same Voice Module to more than one Voice Message Application.
• If you have already recorded Voice Module 08, SARVAM UCS will automatically detect and display the
duration of the Voice Module you recorded. So you need not define the duration of the Voice Module.
• You may define the duration of the Voice Module, only if you want the recorded voice message to be
played for a specific duration. For example, the message you recorded in the voice module is 15
seconds long, but you want to play only the message contents of the first 8 seconds, you can define the
duration of the message as 8 seconds.
• Voice Module 01 is reserved for Music-on-Hold by default. You are advised not to assign this module to
any other Voice Message Application.
• Click Submit.
Voice
Module
Number
Voice Message Application Voice Message
01 Music-On-Hold
02
Built-In Auto Attendant -Morning
Greeting
Good Morning!
03
Built-In Auto Attendant -Afternoon
Greeting
Good Afternoon!
04
Built-In Auto Attendant -Evening
Greeting
Good Evening!
05
Built-In Auto Attendant - Welcome
Greeting for Day Time
(Working Hours)
Welcome!
06
Built-In Auto Attendant - Welcome
Greeting for Night time
(Non-working and Break hours)
Welcome! I am sorry, we are closed.
07
Built-In Auto Attendant - Dial prompt /
Radio Extension-Dial Message
Please dial the desired number.
08
Built-In Auto Attendant - No Dial
message
Sorry! You have not dialed any number.
09
Built-In Auto Attendant - Wrong Dial
message
Sorry! The number is not valid.
10
Built-In Auto Attendant - Destination
Busy message
The person you dialed is busy.
11
Built-In Auto Attendant - Destination
Ringing message (Ring Back Tone)
The number you have dialed is ringing.
12
Built-In Auto Attendant - Destination No
Reply message
The person you dialed is not responding.
13
Built-In Auto Attendant - Call Transfer
to Operator message
Please hold, transferring your call to the Operator.
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