Matrix ETERNITY NE System Manual 1213
Dial by Extension Number
The VMS Auto Attendant allows external callers and extension users to reach directly the desired person in an
organization by dialing the extension number of that person at the home position.
How to use
External Callers
• The incoming call on the trunk is answered by the VMS Auto Attendant. The VMS greets the caller with the
Greeting message followed by the Welcome Message: “Welcome! Please dial the extension number or To
dial by name press ‘6’,To leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further
assistance press ‘9’, To disconnect the call press ‘#’.
The System Greeting may vary depending on the timezone — Day Hour, Break Hour, Night Hour. In the
above prompt the greeting is as per Day hour.
• The caller dials valid extension number.
• VMS prompts: "Please enter first three letters of the name.”
Make sure you have:
• enabled the Confirm Name check box.Refer to “Auto-Attendant Settings”.
• configured the Abbreviated Name for the respective extension. To know more, refer to “Extension
Voice Mail Settings”.
• The caller enters the first three letters of the name.
• If the caller dials valid digits and if the Abbreviated Name is not configured VMS transfers the
call as per the Call Transfer Profile selected for the extension. Talk.
• If the caller dials invalid digits VMS prompts: "No match found." followed by the prompt: "Please
enter first three letters of the name."
• If the extension number dialed by the caller is invalid, the VMS prompts: "The number is not valid."
followed by the prompt: "Please dial the extension number or To dial by name press ‘6’,To leave a
message press ‘7’, To access your Personal Mailbox press ‘8’, For further assistance press ‘9’, To
disconnect the call press ‘#’.
• Dial valid extension number and talk.
Extension Users
When you call the VMS by dialing 3801/3802/3803,
• System prompts you with, “Welcome! Please dial the extension number or To dial by name press ‘6’,To
leave a message press ‘7’, To access your Personal Mailbox press ‘8’, For further assistance press ‘9’, To
disconnect the call press ‘#’.
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