Matrix ETERNITY NE System Manual 113
• Double click Operator Extension/s for Day. The extensions to be selected in the routing group for
Operator for the Day time appear in a new window.
• Select the Extensions which are to be used as Operator. These may be a SLT, SIP extension, Virtual
extension or Voice Mail Auto Attendant Profile.
• For each extension you have selected, set the Ring Timer. This timer defines the time for which the
extension, on which the call lands, should ring. Default: 015 seconds.
• For each extension you have selected, you may set Continuous Ring, if you want the extension to ring till
the incoming call is answered. Default: Disabled.
When Continuous Ring is selected, the first extension in the Operator group you have created will continue
to ring, even as the system hunts for other extensions in the group to land the call. If the call still remains
unanswered, the system will return the call to the first extension once again. This check box has no
relevance, if there is only one Operator extension.
• Enable Rotation, if you have selected more than one extension as Operator. Default: Disabled.
When you enable Rotation, each new call lands on the subsequent extension
15
in the group next to the
one that received the last call. This ensures equal distribution of incoming calls to all the destination
extensions in the Operator extension group.
Rotation has no relevance if the Operator group has only one member extension.
• By default, When member rejects the call, place the call again is disabled. Therefore, if any SIP
extension user rejects an incoming call, the system will not place the same call on this extension again
while checking the routing group to land the call. You may enable this check box, if required.
15. The extension next to the one that received the previous call.
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