712 Matrix ETERNITY NE System Manual
When more than one extension in a Pick-Up Group are ringing, you can choose which one to answer first,
using Call Pickup Selective.
Feature Interactions:
• Call States: Call Pickup will fail if the ringing extension goes into idle state just when you are dialing the
pick-up access code.
• Auto Call Back: Call Pickup will fail if the call ringing on the extension is an Auto Call Back request.
• Alarms: Call Pickup will fail if the call ringing on the extension is an Alarm Call.
How to configure
Creating Call Pickup Groups
On a sheet of paper, list the extensions that are to be grouped into a Call Pickup Group. Make as many Call Pickup
Groups as required. Assign each group a number.
The numbering of Call Pickup Groups must start from 1 and end at 8.
You cannot select same extensions for two Call Pickup Group. Selecting same extension for another Call
Pickup Group will delete the extension from the previous group and will allot it to the new group.
Configuring Extensions in Call Pickup Groups
For this feature to function, go to Basic Settings of Jeeves,
• Configure “Call Pickup Group”. You may refer to the sheet of paper you prepared.
• For each SLT/SIP extension assigned to a CPU Group, make sure Call Pickup is enabled in the “Class of
Service (CoS)” of the extensions for the Day and Night/Break. Default: Enabled. See “Basic Settings” for
instructions on configuring CoS of different Extension types: SLT, SIP.
Call Pickup
Group Number
SLT Extensions SIP Extensions
1 201, 202, 203 321, 322, 323
2 204, 205, 206 324, 325, 326
3
:
8
To Next Page
Loading...
