Matrix ETERNITY NE System Manual 1185
• Built-In Auto Attendant - Welcome Greeting message for Day: “Welcome to Cotton Software”.
• Built-In Auto Attendant - Welcome Greeting message for Break: “Welcome to Cotton Software. This is
lunch time. Please call after 2.00 pm”.
• Built-In Auto Attendant - Welcome Greeting Message for Night: “Welcome to Cotton Software. We are
closed for the day. Please call later”.
Built-In Auto Attendant Guidance Messages
You can use voice messages to guide Auto Attendant callers at various stages of the call: For instance, prompting
them to dial a number, or alert them when they dial a wrong or invalid number or inform them when the dialed
extension is busy or when there is no response from the dialed extension.
For example,
• Built-In Auto Attendant - Dial Prompt: "
Please dial the extension number.”
• Built-In Auto Attendant - Destination Ringing Message: “The number you dialed is ringing.”
• Built-In Auto Attendant - Wrong Dial Message: “Sorry you have dialed an invalid number.”
• Built-In Auto Attendant - Destination Busy Message: “The extension you have dialed is busy.”
• Built-In Auto Attendant - Destination No Reply Message: “The extension you dialed is not responding.”
• Built-In Auto Attendant - No Dial Message: “Sorry you have not dialed any number”.
• Built-In Auto Attendant - Conference Number
160
: “Please dial the Conference Number.”
• Built-In Auto Attendant - Conference Password: “Please dial the Conference Password.”
• Built-In Auto Attendant - Call Transfer to Operator: “Transferring the call to the Operator”. This
message is played to the caller, when he does not dial any number and the call is transferred to the
Operator.
Voice Message for Features
• Alarms: A voice message is played to serve the alarm to the extension on which Alarm is set. With the
Voice Message for alarms, extension users can be greeted when they answer the alarm call.
For example, “Good Morning. This is your wake up call.”
.
You are recommended to record the message “Please press 0 to acknowledge.” in the voice module for
the Alarm/Reminder message, so that extension users can acknowledge Snooze calls. Refer the topics
“Alarms” and “Reminder” to know more.
• Security/Emergency Message: A voice message is played to the external number and to the operator
extension which answers the Emergency call.
160. Refer the description of the feature “Conference Dial-In”.
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