1186 Matrix ETERNITY NE System Manual
• Voice Help: A voice message can be recorded for providing quick help or guidance to extension users.
You can use Voice Help to announce important phone numbers or access codes of frequently used
features, and similar functions.
For example, the Access Codes of the frequently used features can be recorded in the Voice Help
message. Extension users may simply dial the Voice Help feature code and listen to the voice message.
Help message must be recorded considering the maximum duration of the Voice Module (16 seconds), so
that voice messages are not truncated.
• Music-on-Hold: Callers who are put on hold are usually played music from an internal/external source as
they wait. You can play a voice message instead of music to the callers. The message may contain any
promotional information about your company or services provided by your organization, etc.
For example, “Welcome to Progressive Bearings. We are glad to announce that we are now an ISO 9001
company.”.
• Message Waiting: Whenever there is a new message in the mailbox of the extension user and if the VMS
informs the SARVAM UCS about the new message, the SARVAM UCS changes the dial tone of the
extension to a stuttered dial tone. The SARVAM UCS also offers the facility to playback a message instead
of the stuttered dial tone to indicate the waiting message. An appropriate voice message can be played
back to the extension user when he lifts the handset.
For example, "You have a new message in your Mailbox. Please access your mailbox".
• DND Notification: A voice message can be played to extension users who try to call an extension that has
set DND.
Voice Message for Dial Tone
Normally, when a caller goes OFF-Hook to dial an extension, he gets the dial tone for a fixed time interval (Dial
Tone Timer). If the caller does not respond within this time, he gets an error tone. The caller however, may not
know about the Timer. So, a message may be played to the caller.
For example, "Please dial the number immediately after the beep".
Voice Message for Ring Back Tone
When a caller dials an extension, if the station is free, the caller gets a Ring Back Tone. Instead of the ring Back
Tone, the caller can be played a message like: "The station you have dialed is free. Please wait till the station
responds”.
Voice message for Busy Tone
When a caller dials an extension, if the extension is busy, the caller gets a busy tone. SARVAM UCS can be
made to play back message instead of the busy tone, like: "The station you have dialed is currently busy. Please
dial after some time".
Voice message for Error Tone
When a caller performs a wrong operation or uses a feature without access, it is possible to play a voice message
of the Error Tone, such as: "Please check the number you have dialed".
To Next Page
