Matrix ETERNITY NE System Manual 1187
Voice message for Confirmation Tone
SARVAM UCS confirms the successful usage of features with a confirmation tone which could be replaced with a
voice message like: "The requested operation is performed successfully".
Voice Message for Toll Control/CoS Violation
When an extension dials out a number, the system checks the Toll Control assigned to that extension. If the dialed
number does not match with the number strings configured for the Call Privilege type set for the Toll Control
assigned to the extension, a voice message can be played: "Please check the number you have dialed.” or “This
facility is not available to your Telephone".
Similarly, a voice message can be played to the extension user who attempts to invoke a feature that is not allowed
to his/her extension phone in its Class of Service (COS).
Voice Message for Trunk Auto Answer
Trunk Auto Answer enables calls landing on a trunk to be answered automatically by greeting the caller with a voice
message before the call is actually handled. For example, the caller can be played the message: "Please Wait!
Your call will be attended shortly".
SARVAM UCS supports 4 Trunk Auto Answer messages.
Direct Dialing-In Guidance Messages
You can use voice messages to inform callers that the dialed extension is busy or there is no response from the
dialed extension or to inform the caller that the call is being transferred to the extension.
Voice Messages for Station User Greetings
SARVAM UCS supports two greeting messages. These messages are played to the extension users when they lift
the handset. These Messages may be festive greetings like 'Happy New Year", or an announcement like "Meeting
in the Conference Room at 4 O'clock", or any other voice message to be played to the extension users when they
lift the handset. Once the greeting message is in effect, on lifting the handset Station User Greeting1 and Greeting2
are played followed by dial tone.
Voice Guidance-Time Based Greetings
ETERNITY supports 3 time-based greetings: Morning, Afternoon, Evening greetings. Messages like "Good
Morning", "Good Afternoon", "Good Evening" can be recorded.
These time based greetings are played to callers before the Built-In Auto Attendant Greetings Message on a Built-
In Auto Attendant enabled trunk. On an Auto-Answer enabled trunk these messages are played before the Trunk
Auto Answer greeting message. You can set the desired Start Time for Morning, Afternoon and Evening greetings,
see “Greeting Message Time” under System Parameters.
OG Call - Called Party Busy
Eternity allows extension users to make outgoing calls that can be routed through different networks. When
outgoing calls are made using the Mobile or SIP, if the called party is busy, the network provides a busy signal along
with a busy message or tone.
In certain cases, when SARVAM UCS receives only busy signal without any message or tone from the network, you
can play a voice message (Outgoing Call-Busy message) to the callers.
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