Matrix ETERNITY NE System Manual 1043
• Two Call Appearances are configured for A, B and C and Shared Call Appearance is enabled for SIP ID
602.
• Two keys are assigned for the two Call Appearances on A, B and C.
• There is an incoming call for SIP ID 602.
• SARVAM UCS presents the incoming call on a free call appearance, Call Appearance1, as ‘Ringing’.
• A, B and C get the same alert, ‘Ringing’ simultaneously on the same call appearance, Call Appearance 1.
• A answers the call first and gets connected to it on Call Appearance 1.
• A, B and C get indication of the current call state as ‘Active’ on the same call appearance. B and C will not
be able to make or receive any new call from this busy call appearance. However, they can make or
receive a new call from the other free call appearance, Call Appearance 2.
• When A makes an outgoing call using Call Appearance 2, SARVAM UCS presents the state of the same
call appearance on A, B and C as ‘Seized’, then as ‘Progressing’ when the destination number starts
ringing, and then as ‘Active’, when the call is answered.
• B and C will not be able to make or receive a call from Call Appearance 2.
• A can put an ‘Active’ call on public Hold or on private Hold. When A puts an ‘Active’ call on public hold,
SARVAM UCS presents the state of this call as ‘Held’ to A, B and C. Now, B or C can retrieve the call by
pressing the corresponding call appearance key.
• When A puts an ‘Active’ call on private Hold, SARVAM UCS presents the state of this call as ‘private-Held
to A, B and C. Only A can retrieve the call. Thus, if a call is put on private hold (Held-private), it can be
retrieved only from the IP Phone that put it on hold.
How to configure
You can provide this feature only to Open Standard IP Phones you have registered with SARVAM UCS. To provide
this feature,
• In SARVAM UCS, you must enable the Shared Call Appearance check box under VoIP on the SIP
Extension Settings. For instructions, see “SIP Extensions”.
• On the Open Standard IP phones,
• configure as many call appearances as allowed on the SIP extension.
• for each shared call appearance, configure a corresponding call appearance key on the SIP Phone.
For instructions refer to the manufacturer’s documentation (Installation Guide/User Guide) for the
respective SIP Phones.
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