Matrix ETERNITY NE System Manual 1045
Balance Inquiry
To make Balance Inquiry,
• Enter the Balance Inquiry Number provided by the Network Operator whose SIM Card you have installed
in the Mobile Port.
A maximum of 16 digits are allowed. The valid digits for Balance Inquiry number are any digits from 0 to 9
and the characters * and #.
• Click Submit.
Recharging the SIM Card
To recharge the SIM Card,
• Enter the Recharging Service Number provided by the Network Operator.
A maximum of 16 digits are allowed. The valid digits for Recharging Service number are any digits from
0 to 9 and the characters * and #.
• Enter the PIN number which is printed on the Recharge Voucher/Coupon. Your Recharge PIN number
may consist of a maximum of 20 digits.
The valid digits for PIN number are any digits from 0 to 9 and the characters * and #.
Make sure you enter the digits and characters of the Recharge PIN number exactly as given on the
Recharge Voucher/Coupon.
• USSD Reply: The response received from the GSM network (including possible error messages) will be
displayed under USSD Reply. When the USSD Reply is received from the network, it will appear with the
Date and Time stamp of SARVAM UCS in this field.
• For each port that you send a Balance Inquiry/Recharge Request, you will get this USSD Reply: “Please
wait, processing the request. Refresh the page to see the current status”.
• Click Refresh.
• For each Mobile Port (SIM Card) at a time you can either request Balance Inquiry or Recharge the SIM
Card. However, you can send Balance Inquiry/Recharge request for both the SIM Cards present in the
system.
• During Balance Inquiry/Recharge Request, the status of the Mobile port will be 'busy'. It will become
idle only after the USSD response is received from the Mobile network.
• SARVAM UCS will clear the USSD Reply after system restart. So, each time you open the 'SIM
Balance and Recharge' page after system restart, the USSD Reply box will be blank.
To Next Page
