Matrix Telecom ETERNITY NE

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Version 1, March 2019

MATRIX COMSEC

Head Office

394-GIDC, Makarpura, Vadodara - 390010, India.

Toll Free No: 18002587747

E-mail: Customer.Care@MatrixComSec.com

www.MatrixTeleSol.com

Main Page

Table of Contents5
Introduction11
Welcome11
About this System Manual11
Product Description17
The Interfaces19
Know Your ETERNITY NENX23
Applications of ETERNITY NENX25
Compatibility Versions of Extended Clients26
Technical Specifications of ETERNITY NENX27
Installing ETERNITY NENX29
Preparing for Installation29
Getting Started31
Protecting ETERNITY NENX and Yourself32
Connecting CO Trunks35
Connecting to Mobile Networks36
Connecting to the Voip Network40
Connecting Single Line Telephones44
Connecting SIP Extensions45
Installing the Voice Mail System92
Starting up ETERNITY NENX96
Configuring SARVAM UCS97
System Configuration Using the Web-Based GUI97
System Configuration Using a Telephone105
Basic Settings109
Region114
Pre-Requisites115
Extension and Feature Codes117
Trunks119
Time Tables120
Operator122
SLT Extensions125
SIP Extensions145
Configuring Matrix SPARSH VP248171
Configuring Matrix SPARSH VP310181
Configuring Matrix SPARSH VP330191
Configuring Matrix SPARSH VP510200
Configuring Matrix Extended SPARSH VP710212
Configuring MATRIX VARTA WIN200 UC Client218
Configuring Matrix VARTA ADR100/AMP100 UC Clients224
Auto Sign-In Parameters231
VARTA License Management234
Configuring Open SIP Phones236
Third Party IP-Phone General Parameters272
Black List IP Address - SIP Extensions274
Device Management276
Call Pickup Group278
CO Trunks280
Mobile Trunks303
Voip Parameters326
SIP Trunks334
DDI Routing374
Emergency Numbers377
Network Parameters380
Security Settings393
Configuring Voice Mail System399
Configuring VMS General Parameters401
General Mailbox Settings408
Extension Voice Mail Settings410
Voice Mail Auto Attendant Menu418
Language Selection Profile438
Message Profile442
Call Transfer Profile455
Notification Via Call-Profile483
Mailbox Menu486
Distribution List494
Recording Voice Messages496
Prompts Management498
Mailbox Status508
Voicemail Backup511
VMS Debug517
SMS Server519
Bulk SMS524
SMS Routing535
SMS Server - Mail Settings540
SMS Server - Reports543
SMS over IP550
Sms/Email Group555
Computer Telephony Integration (CTI)557
Features and Facilities561
Abbreviated Dialing561
Access Codes585
Account Codes590
AC Impedance Test597
Alarms604
Alternate Number Dialing613
Apple Push Notification Service Support619
Auto Answer622
Auto Attendant624
Auto Call Back (ACB)630
Auto Redial634
Automatic Number Translation638
Barge-In641
BCCH Selection644
Behind the System Application649
Busy Lamp Field for Trunks652
Call Back on Trunk Ports654
Call Budget on Extension661
Call Budget on Trunk665
Call Chaining669
Call Cost Calculation (CCC)671
Call Cost Display679
Call Duration Control (CDC)680
Call Duration Display685
Call Forward686
Call Forward-Scheduled692
Call Forward-Remote698
Call Forward - When Not Registered702
Call Hold707
Call Logs712
Call Park716
Call Pickup721
Call Progress Tones724
Call Restriction Based on IP Address732
Call Taping733
Call Toggle738
Call Transfer741
Calling Line Identification and Presentation (CLIP)747
Calling Line Identity Restriction (CLIR)751
Cancel All Extension Features753
Class of Service (Cos)755
CLI Based Routing759
Closed User Group (CUG)762
Conference-3 Party766
Conference-Multiparty770
Conference Dial-In775
Conflict Dialing783
Conversation Recording785
COSEC Integration788
Customer Name790
Day Night Mode791
Daylight Saving Time (DST)795
Department Call800
Dial Plan for SIP Extension811
Dial by Name813
Dialed Number Directory816
Digest Authentication818
Direct Inward System Access (DISA)820
Direct Station Selection Console827
Distinctive Rings829
Do Not Disturb (DND)832
DSS Call Pick-Up841
Dynamic Lock843
Emergency Conference850
Emergency Detection and Reporting854
Emergency Dialing858
Extended IP Phone/Varta UC Client - Operation860
Firebase Cloud Messaging (FCM) Support903
Flashing on Trunks (Continued Dialing)906
Follow Me907
Forced Answer909
Forced Call Disconnection911
Gain Settings914
Handover and Handoff915
Help Desk916
Holiday Table918
Hot Desking922
Hotline924
Incoming CLI Modification929
Interrupt Request (IR)932
Intercom935
Last Caller Recall937
Last Number Redial938
Least Cost Routing (LCR)939
Least Cost Routing - Carrier Pre-Selection951
License Management952
Lightweight Directory Access Protocol (LDAP)965
Live Call Supervision970
Logical Partition972
Macros975
Meet Me Paging978
Message Wait980
Mobility Extension984
Music on Hold (MOH)991
Multi-Stage Dialing992
Mute994
OFF-Hook Alert996
One Touch Transfer998
Paging1000
Peer-To-Peer Calling1004
PIN Dialing1008
Power Fail Transfer1012
Presence1013
Preset Call Forward1020
Priority1022
Privacy1027
Quick Dial1029
Raid1031
RCOC (Return Call to Original Caller)1033
Real Time Clock (RTC)1037
Room Monitor1039
Response Mapping1041
Reminder1042
Selective Port Access1049
Self Ring Test1051
Shared Call Appearance1052
SIM Card Balance and Recharging1054
SMS Gateway1056
SMTP Settings1060
Simple Network Time Protocol - SNTP1063
Static Routing Table1066
Station Message Detail Recording (SMDR)1070
Station Message Detail Recording-Storage1071
Station Message Detail Recording-Online1076
Station Message Detail Recording-Report1082
Station Message Detail Recording-Posting1101
System Activity Log1120
System Activity Log Display1128
System Fault Log1129
System Fault Log Display1136
System Log Notification1137
System Parameters1139
System Security1150
System Timers and Counts1161
Time Zone Display1166
Toll Control1167
Trunk Auto Answer1176
Trunk Call Waiting1180
Trunk Reservation1181
User Absent/Present1183
User Password1185
Video Call1187
Virtual Extension1189
Voice Help1193
Voice Message Applications1194
Walk-In Class of Service1204
Voice Mail Features1211
Accessing Your Mailbox1211
Accessing General Mailbox1213
Alarms and Reminders1215
Broadcast Message1221
Call Transfer Types1222
Dial by Extension Number1223
Dial by Name1225
Email Based Notification1227
Forwarding Messages1228
Leaving a Message1230
Listening to Messages1231
Mailbox Settings1232
Message Notification1234
Message Verification1235
Message Wait Notification Via Call1237
Recording Personal Greetings1239
Recording Conditional Greetings1240
Redirecting Messages1241
Sending Messages1244
VMS DISA Login1245
Maintenance1247
Configuration Backup/Restore1247
Default Settings1250
Firmware Management1256
Logs1257
Network Diagnosis1258
Network Drive1260
PCAP Trace1262
SIP Extension1270
System Certificate1271
Restart System1272
System Debug1273
Voip Debug1276
System Status1279
System Details1279
System Usage1280
USB Status1281
CO Status1282
Mobile Status1283
SIP Trunk Status1287
SIP Extension Status1288
SMS Gateway1290
Network Status1291
DSS Status1292
Webjeeves Users1293
Appendix1295
Technical Specifications of ETERNITY NENX1295
Technical Specifications of Supported Terminals1303
Packing List1313
VMS Prompts1316
SARVAM UCS Features Tested on IP Phones of Different Brands1329
SARVAM UCS Features Supported with Rtp/Direct RTP1332
Features at a Glance1333
SARVAM UCS Features Supported in Terminals1340
Acronyms1342
Basic SE Commands1344
Warranty Statement1345
Disposal of Products/Components after End-Of-Life1346
E-Waste Management and Handling Rules1347
Regulatory Information1351
Regulatory Information for Terminals1353
Open Source Licensing Terms and Conditions1358
Index1365

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