698 Matrix ETERNITY NE System Manual
If multiple calls have been put on Exclusive Hold and you press the Hold key, then the last call that was put
on hold will be retrieved.
Exclusive Hold using DSS Key
Extended IP Phone users can configure upto 8 DSS keys for Exclusive Hold, namely Exclusive Hold1 to 8. Using
DSS key assigned to Exclusive Hold, calls can be put on Exclusive Hold only. The functioning of the DSS key does
not depend on the Default Call Hold Type you select.
When a call is put on Exclusive Hold using DSS key assigned to Exclusive Hold 1,
• SARVAM UCS starts the Exclusive Hold Retrieval Timer (programmable; default: 2 minutes).
• The call remains on hold for the duration of this timer.
• The extension user can retrieve the call within this timer.
• If the call is not retrieved before the expiry of this timer, it will return back to the Extended IP Phone that
has put the call on hold. The Extended IP Phone rings and the user may answer the call. The LCD displays
the message ‘Held X Recall’, where X is the hold position number.
• The returned call is disconnected, if the Extended IP Phone is not in idle state, or if the call is not answered
by Extended IP Phone user.
A call placed on Exclusive Hold can be retrieved in the following ways:
• Pressing the DSS key (when the Extended IP Phone is idle).
• Pressing the Call Appearance key of the call put on hold (when the Extended IP Phone is busy).
• Pressing DSS key assigned to the Trunk/extension you put on hold.
• Answering the call, when it returns at the end of the Exclusive Hold Retrieval Timer.
Global Hold
When a call is placed on Global Hold,
• The call remains connected in the system. The call remains on hold for the duration of the Global Hold
Retrieval Timer (programmable; default: 60 seconds).
• Any Extended IP Phone connected to SARVAM UCS can pick up the call put on Global hold by:
• Pressing DSS key assigned to the Trunk put on Global Hold.
• Pressing the DSS key assigned to the extension put on Global Hold.
• If this call is not retrieved before the expiry of the Global Hold Retrieval Timer, the call is returned to the
Extended IP Phone which put it on hold. The Extended IP Phone rings and the user may answer the call.
• The returned call is disconnected, if the Extended IP Phone is not in idle state, or if the call is not answered
by Extended IP Phone user.
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