Matrix ETERNITY NE System Manual 825
How to configure
For this feature to work, 'DND' must be enabled in the Class of Service of the group of the extensions which is to be
allowed this feature.
Also, 'DND-Override' and 'Privacy from DND-Override' can be enabled in the Class of Service of the extensions to
whom this features are to be provided.
Besides these, the System Engineer may program the DND Text Message, Stuttered Dial Tone when DND is set,
Intercept Destination for DND and the Voice Message for DND Notification, as per user requirements.
The user can then select the type of calls for which he wants to set DND.
Configuring DND in Class of Service
• By default, all extension port types have DND enabled for the Day and Night/Break in their Class of
Service. So, all extensions of SATRVAM UCS can set and cancel DND.
DND-Override and Privacy from DND-Override are disabled in the CoS of all extensions by default. So,
none of the extensions can use DND-Override, or be exempt from DND.
While it makes sense to offer all extensions DND, providing DND-Override and Privacy from DND also to
all extensions will not serve the purpose of DND.
Decide which extensions are to be allowed 'DND', which are to be allowed 'DND-Override', and which are
to be allowed 'Privacy from DND-Override'. Generally, DND-Override is allowed to the Operator extension.
It may be allowed to extensions of persons in senior positions in the organization. Similarly, Privacy from
DND-Override may be allowed to persons in senior positions in the organization.
If you want to allow DND only to selected extensions, disable this feature in the CoS of all other extensions
other than these extensions.
Similarly, if 'DND-Override' is to be to be allowed to the Operator and a few other extensions, enable this
feature in the CoS of the Operator and other extensions.
If 'Privacy from DND-Override' is to be allowed to certain extensions only, enable this feature in the CoS of
these extensions.
For instructions on configuring DND in the “Class of Service (CoS)” of the extensions which you want to
allow this feature, see “SLT Extensions” and “SIP Extensions” under Basic Settings.
Configuring DND Text Messages
• By default, 9 DND Text Messages are supported in the SARVAM UCS as listed below:
Message # DND Message
1 Do Not Disturb
2 Unavailable
3 In a Meeting
4 In a Conference
5 Try on Mobile
To Next Page
Loading...
