Matrix ETERNITY NE System Manual 943
CTI
CTI stands for Computer Telephony Integration. CTI is a technology that integrates a telephone and a computer.
With the CTI license, the Matrix TAPI Service Provider (TSP) acts as a link to integrate the interactions between
your telephones and your computers. The computer in which you install this application functions as a Client and
SARVAM UCS functions as a Server. In an organization, it is possible that the data is stored in different computers.
In this scenario, the Matrix TAPI Service Provider can be installed in three (maximum) different computers, if
required.
MATRIX VARTA User Licenses
SARVAM UCS supports three types of user licenses for VARTA Users — VARTA Essential Users, VARTA
Professional Users and VARTA Collaboration Users.
By default, 5 VARTA Essential License are pre-activated when you purchase ETERNITY NENXIP50.
However, if you have purchased ETERNITY NENX312 or ETERNITY NENX416, you must purchase the VARTA
license to register and configure the VARTA clients.
If you want to register additional VARTA Clients, you must purchase the VARTA licenses as per your requirement.
To know the license details, see “Supported Licenses”.
Following table lists the features which will be supported in MATRIX VARTA WIN200 / VARTA ADR100 / VARTA
AMP100 when you activate the respective license.
Features
VARTA Essential
Users
VARTA Professional
Users
VARTA Collaboration
Users
WIN
200
ADR
100
AMP
100
WIN
200
ADR
100
AMP
100
WIN
200
ADR
100
AMP
100
Making Calls
Receiving Calls
Hold
Transfer
Blind Transfer
One Touch Transfer
3-Party Audio
Conference
Video Call
Intercom
Voicemail
Call Forward
Do Not Disturb
Presence
IM and SMS
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