Matrix ETERNITY NE System Manual 971
Message Wait set by the Voice Mail System
The Voice Mail System (VMS) sets Message Wait on the extension, whenever a new message arrives in its
personal Mailbox.
• Extension A is assigned a Personal Mailbox.
• There is a new message in A’s Mailbox. The VMS indicates this to Extension A as per the Type of
Message Wait Indication set for Extension A. This may be in the form of a Stuttered Dial Tone, a Voice
Message, Ring or LED Lamp.
• If Extension A is an Extended IP Phone, the Voice Mail key on the phone will also glow to indicate the
arrival of a new message.
• If the Retrieve Message Wait key is assigned on the Extended IP Phone of Extension A, the LED of this
key will also glow simultaneously to indicate arrival of the new voice mail.
• To listen to the new message, Extension A can
• press the Voice Mail key
or
• the Retrieve New Message key (if assigned)
or
• dial the feature access code for Retrieve New Message.
The VMS answers the call. After Extension A listens to the new messages, the LED of the Voice Mail key
is turned off.
The LED of the Retrieve Message Wait key, if assigned, will also be turned off.
Voice Mail has priority over extension Message Wait set by extensions. If an extension user has both
Message Wait and new Voice mail, and when the extension user presses the Retrieve Message Wait key
or dials the feature access code to Retrieve Message Wait, the call will first be placed to the Voice Mail
System. When the extension user presses the Retrieve Message Wait key again, the call will be placed to
the extension that set Message Wait.
Types of Message Wait Indication
The system gives Message Wait indication to extensions according to the type of Message Wait Indication selected
for the extension. The types of Message Wait Indication offered by SARVAM UCS are:
Stuttered Dial Tone/Voice Message
• When the extension user goes OFF-Hook, the user will hear a voice message, if a pre-recorded Voice
Module has been assigned for Message Wait Notification. If no voice module is recorded and assigned,
the extension user will hear a stuttered dial tone instead.
• If you want voice message to be played as message wait notification, record and assign a Voice Module.
Refer “Voice Message Applications” for instructions.
SARVAM UCS can play only 4 Voice Modules simultaneously. The Voice Module for Message Wait
Notification will not be played if there are already 4 being played simultaneously. In this case, Stuttered
Dial Tone will be played for Message Wait Indication, when the extension user goes OFF-Hook.
To Next Page
