976 Matrix ETERNITY NE System Manual
Described below are instructions for Mobility Extension users on using different call management features.
Call Hold
To put a call on hold
• When in speech with Party A, Mobility Extension User dials #2.
• The call with Party A is put on Hold.
• Press Flash (#2) to retrieve the held call and talk to Party A again.
Call Transfer
To conduct a screened Call Transfer
• When in speech with Party A, Mobility Extension User dials #2.
• The Call of Party A is put on Hold.
• Mobility Extension User gets Feature Tone.
• Dial Trunk Access Code (TAC) followed by the number of Party B. [To make external call]
OR
• Dial Internal extension number [to make call on an extension]
• When in speech, dial #0 to go on hook.
• Party A and Party B will get connected.
To perform Call Transfer-While Ringing
• Mobility Extension User is in speech with Party A.
• During speech, Mobility Extension User dials #2.
• The Call of Party A is put on Hold.
• Mobility Extension User will get Feature Tone.
• Dial TAC - number of Party B. [To make external call]
OR
• Dial Internal extension number [to make call on extension]
•Dial #0 on receiving Ring Back Tone (RBT).
To perform Call Transfer-On Busy Extension
• Mobility Extension User is in speech with Party A.
• During speech, Mobility Extension User dials #2.
• The Call of Party A is put on Hold.
• Mobility Extension User will get Feature Tone.
• Dial number of Extension user.
•Dial #0 on receiving Busy Tone.
To perform a Call Transfer-Trunk-to-Trunk
• Mobility Extension User is in speech with Party A.
• During speech, Mobility Extension User dials #2.
• The Call of Party A is put on Hold.
• Mobility Extension User will get Feature Tone.
• Dial Trunk Access Code to grab the Trunk
• After receiving the Dial Tone of the trunk, dial number of Party B.
• After Party B answers the call, dial #0.
• Party A will get connected with Party B.
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