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Siemens Hicom 112 User Manual
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Call ma
nagement (C
M
)
A310
03-K16-X001-3-7620, 07/9
9
Hicom 100 E Version 2.1, Service manual
6-11
Initial ope
r
at
ion
15162
Ca
ll t
yp
e
The functi
on of the
group
(881
–888) is ente
red here
.
Funct
i
o
ns are:
cyclic hunting
group
, linear h
unting gr
oup
, grou
p ringing,
group ri
nging, no a
ns
wer
.
Bloc
k 4
Incomi
ng calls/g
roup
setup
119
121
Table of Contents
Default Chapter
4
Table of Contents
4
1 Important Information
18
Safety Information
18
Hicom 100 E Version 2.1 , Service Manual
18
Safety Information: Danger
19
Hicom 100 E Version 2.1 , Service Manual
20
Safety Information: Warning
20
Safety Information: Caution
21
General Information
22
Hicom 100 E Version 2.1 , Service Manual
22
Accident Reporting
23
Behaviour in Emergencies
23
Data Protection and Data Security
24
Hicom 100 E Version 2.1 , Service Manual
24
System Data
26
General System Description
26
Hicom 100 E Version 2.1 , Service Manual
26
Hardware Overview
27
Documentation
28
Table 2-1 Documentation
28
Hicom 100 E Version 2.1, Service Manual
28
System Types
29
Hicom 108 System Overview
30
Hicom 100 E Version 2.1 , Service Manual
30
Hicom 112 System Overview
31
Hicom 118 System Overview
32
Technical Data
33
Table 2-3 Ranges (with J-Y(ST) 2X2X0.6) for Terminal Interfaces
34
Table 2-4 Climatic Conditions
34
Basic Configuration and System Expansions
35
System Interfaces
35
Table 2-5 Basic Configuration and System Expansions
35
3 Overview of Modules
36
Table of Item Code Numbers
36
Table 3-1 Item Code Numbers with National Versions
36
Table 3-2 Country Codes
38
Table 8-5 Table
38
Overview of Configurations
40
Standard Extension Number Plans
41
Standard Numbering of the MB Modules
41
Table 3-6 Standard Numbering, MB 4/4 Hicom 112 (SW 2.0.1)
42
Table 3-8 Standard Numbering, MB 6/4 Hicom 118 (as of SW 2.0.1+)
43
Extension Number Plans of the Add-On Modules
44
Main Module - Motherboard
45
Figure 3-4 Motherboard Interfaces (as of SW 2.0.2)
46
Table 3-9 Contact Assignment of the MB Interfaces 2/4 Hicom 108
47
Add-On Modules for System Expansions
48
SLAS8/4 (Subscriber Line Analogue)
50
SLAS16 (Subscriber Line Analogue)
51
Figure 3-6 SLAS Interfaces
51
Table 3-14 Contact Assignment of the SLAS Interfaces
51
Figure 3-7 SLU8 Interfaces
52
STLS (Subscriber Trunk Line S )
53
Figure 3-8 STLS Interfaces
53
TLA 4/2 (Trunk Line Analogue)
54
TLA 8 (Trunk Line Analogue)
55
Function Expansions with Options Bus
56
Options Adapter
56
GEE Module
56
Figure 3-12 GEE Module, Interfaces
56
Table 3-18 GEE Module, National Versions
56
Serial Interface Board (SIB) (V.24 Connection)
57
STRB Control Relay Module (Actuators/Sensors)
58
Figure 3-14 Control Relay Module - Interfaces
58
Table 3-20 Load Capacity of Control Relay Outputs
58
Table 3-21 Contact Assignment of STRB Module
59
Fax Recognition and DDI Module
60
Figure 3-15 Fax Recognition and DDI Module - Interfaces
61
Table 3-22 Contact Assignment of the Fax Recognition and DDI Module
61
ALUM Module
62
Figure 3-17 Basic Layout of the ALUM Module
63
Table 3-23 Contact Assignment of the ALUM Module
63
STBG4 Module
64
Function Expansions Without Options Bus
65
Exm/Mppi
65
Figure 3-20 MPPI Interface
66
Serial Interface Cable and V.24 Adapter
67
Coarse Protection
68
Power Supply (PSU/UPS)
69
Table 3-26 Power Supply (PSU/UPS) - Derived Voltages
69
Table 3-27 Bridging Times for Different Battery Capacities
69
Figure 3-24 PSU/UPS Circuitry
70
Table 3-28 Contact Assignment of PSU/UPS1 and PSU/UPS2
70
Main Distribution Frame
71
Figure 3-25 Main Distribution Frame - Screw Terminals
71
4 Features
72
Hardware Features
72
Anis
72
All Traffic Modes
73
Incoming Traffic, General
74
Outgoing Traffic, General (as of SW 2.0.2)
75
General Trunk Traffic
76
Incoming Trunk Traffic
76
Outgoing Trunk Traffic
77
Least Cost Routing
78
Internal Traffic
79
Miscellaneous
80
Call Charges - Call Detail Recording
82
Configuration
82
Measures in the Event of a Power Failure
83
Cordless Solutions
83
Cornet-N
83
Q-Sig Networking
84
Euro-ISDN to PBX
84
Euro-ISDN to Extension S
85
Description of Feature Update in SW 2.1
86
MSN Feature
86
Specific Seizure with Existing DDI Number
86
DDI-Specific Signalling
87
MULAP Group
87
Configuration Options
88
Automatic DTMF Switchover after "CONNECT
88
Enhanced Door Opener Functions
88
Extending an Undialed Line
89
Group Ringing, no Answer
89
Printout of Updated Customer Data
89
5 Installation
90
Selecting the most Suitable Location
90
Figure 5-1 Location, Dimensions and Minimum Clearances
90
Installing the System Unit
91
Power Supply
91
Figure 5-2 Installing Unit
91
Battery for UPS1
92
PSU1/UPS1 Power Supply
92
PSU2/UPS2 Power Supply
92
Battery for UPS2
93
Figure 5-3 Connecting the UPS Battery Cable
93
Installing the Battery Box
93
Installing Cards for System Expansions
95
Installing or Replacing an SLU8
95
Extension and Line Number Allocation
95
Figure 5-4 Equipping Sequence for Subscriber and Trunk Modules
95
Connecting ISDN (S ) Interfaces
97
Connecting to ISDN Trunk
97
Connecting to Hicom 300 (Cornet-N)
97
Connecting ISDN Terminals
98
Figure 5-5 Examples of Mini-Western Socket Wiring
99
Figure 5-6 Example of S Bus Socket Wiring
100
Extension Number for Internal S Extensions
101
Multi-Device Connection
101
Call Forwarding in the Exchange in the Case of PMP
101
Connecting Printer, Modem or PC
102
Pin Assignment of the V.24 Adapter Cable
104
V.24 Connection to MB
104
V.24 Connection to SIB
105
Pin Assignment of the Printer/Modem Adapter
105
Figure 5-10 Pin Assignment of the Printer Adapter
106
Connecting A/B Terminals or Entrance Telephones
107
Connecting Automatic Dialler (Associated Dial)
108
Connecting the Fax DDI Module
108
6 Initial Operation
110
Cutover
110
Upgrading a System
110
Nationalisation
111
Table 6-1 National Codes
111
Re-Initialising
112
Re-Initialising the System Cards (as of SW 2.0.1+)
112
Re-Initialising the Expansions Modules (as of SW 2.0.2)
112
Hicom
112
Customer Data
113
Terminal Test
113
Extension Numbering Plan, Two-Box System (118-2)
113
Figure 6-1 Terminal Test
113
System Extension Number
114
Call Management (CM)
115
Call Allocation
115
Reference to Call Destination Lists
115
Call Destination Lists
115
Call Group and Hunt Groups
116
Call Allocation/Call Management: Examples
117
Hicom
118
Figure 6-5 Call Management (Example)
121
Figure 6-6 Call Management (Example, Continued)
122
Figure 6-7 ISDN Intercept Day/Night
123
Networking (Hicom 112/118 Only)
124
Automatic Line Seizure (Menu 16 11) for Optiset Telephones Only
124
Route Assignment (Menu 16 12)
124
Overflow Route (Menu 16 13)
124
Trunk/Pbx Line Type (Menu 16 14)
124
Route Names (Menu 16 15)
124
Route Codes (Menu7 22 4)
124
Digit Repetition (Menu 16 16)
125
Route Seizure (Menu 16 17)
125
Error Messages for Network Settings
125
Table 6-2 Error Messages for Network Settings
126
Figure 6-8 Example of Networking
127
Upgrading a System
129
Converting from SW 2.0.2 to SW 2.1
130
7 Administration and Maintenance
132
Configuring the System
132
Functions Without an Access Code
132
Figure 7-1 User Data Codes
132
Codes/Extension Numbers Without the S Key and * or
133
Codes for Accessing Services
134
Table 7-2 Codes for Accessing Services
134
System Programming in Interactive Mode
138
System Programming in Expert Mode
139
Starting System Administration
140
Codes for Expert Mode
140
Figure 7-3 Starting System Administration
140
Table 7-3 Code Groups for Expert Mode
140
2 System Data
140
Table 7-4 Codes for Expert Mode
144
Table 8-1 Exception Table
157
Overview of Configuration Parameters
161
Table 7-5 System Configuration Via PC And/Or Programming Telephone
162
System Programming Via PC
174
PC Tool
174
Teleservice
175
Modem Transfer
175
Digital Modem (Menu 30 2)
176
DTMF Remote Administration and Maintenance
176
DTMF Remote Administration and Maintenance Procedure
177
Activating DTMF Remote Administration
178
Classes of Service
179
Toll Restriction
181
Procedure for Satellite Pbxs
181
Toll Restriction Data
181
Timer
182
8 Least Cost Routing (LCR)
184
Single-Stage LCR
184
Table 8-2 Routing Table
185
Two-Stage LCR
187
Table 8-4 Configuration Example for Two-Stage LCR
187
Dial-In Procedure (Previously T-Net) as of V2.1
188
Background/General
188
Implementation with Hicom 100 E
188
Dialling into the CN
189
Signalling Method
189
Remote Maintenance of LCR Functions
190
Parameters for the Dial-In Procedure
190
Table 7-6 Table
191
Table 8-5 Configuration Example for DICS
191
Corporate Network LCR (as of V2.0.2)
192
Table 8-7 Configuration Example for Conversion Table
192
Examples of Corporate Networks
193
9 Maintenance and Repair
194
Maintenance
194
Repair
194
Spare Parts
194
10 Programming Guide
196
Programming ISDN Lines
196
Point-To-Point System Connection (P P)
196
Entering the System Extension Number
196
Changing Port Configuration
197
Activating Call Number Suppression
198
ISDN Multi-Device Connection (Point-To-Multipoint)
198
Entering MSN
198
Programming an ISDN Port as a Multi-Device Connection
198
Analogue Trunk
199
Setting Analogue Signalling Method
199
Setting a Dial Pause
200
Changing a Trunk Call Interval
200
Changing Line Length
201
Networking
202
Cornet-N Networking
202
Rerouting
203
Active Rerouting
203
Changing a Route
204
Analogue Networking
204
Connection as Master
204
Connection as Slave
205
Automatic Line Seizure (Simplified Dialling)
205
Route Assignment
206
Route Type
207
Route Overflow
208
Digit Repetition
208
Route Seizure
209
Route Names
210
Programming Extensions
211
Station Types
211
Stations Connected to the U P0/E Port
211
Stations Connected to the A/B Port
211
Station Attributes
213
Individual Classes of Service
213
Intrusion
213
Associated Dialling
213
Camp-On Rejection (Data Security/Call Waiting)
214
Overriding Do-Not-Disturb
214
Headset
215
Call Pickup Groups
215
Resetting Active Individual Code Lock
216
Caller List (as of SW Version 2.0.2)
217
Call Trace (as of SW Version 2.0.2)
217
Diversion, External (as of SW Version 2.0.2)
218
Setting up Executive-Secretary Groups
218
Station Names
219
Doorphone Setup
219
Setting up an Entrance Telephone (up to SW 2.0.1+)
219
Setting up the Entrance Telephones (as of SW Version 2.0.2)
220
Programming a Receiving Extension for the Doorbell
221
Setting up the Door Opener
222
Controlling the Door Opener with Actuators
222
Controlling the Door Opener with a Door Opener Adapter
222
Controlling the Door Opener Via a Door Opener Adapter
223
Diverting Calls to Receiving Extension for the Doorbell
223
DTMF Release Class of Service
224
Trunk Access
225
Classes of Service up to SW Version 2.0.1
225
Classes of Service as of SW Version 2.0.2
225
Allowed Numbers List up to SW Version 2.0.1
225
Allowed Numbers List as of SW Version 2.0.2
226
Barred Numbers List up to SW Version 2.0.1
227
Barred Numbers List as of SW Version 2.0.2
227
Trunk Access, Day, up to SW Version 2.0.1
228
Trunk Access, Day, as of SW Version 2.0.2
228
Reference Extensions
229
Normal Extensions
230
Trunk Access, Night, up to SW Version 2.0.1
230
Reference Extensions
231
Normal Extensions
232
Trunk Access with Active Code Lock (as of SW Version 2.0.2)
232
Dialling Signal Transmission Mode (as of SW Version 2.0.2)
233
DDI Numbers
234
Call Groups
234
Group Members
234
Group Ringing Mode
235
Group Names
236
Signalling Type
237
Call Allocation with ISDN DDI
237
Reference to Call Destination Lists
237
Reference for Day
237
Reference for Night
238
Call Allocation for Incoming Analogue Trunk Calls
239
Changing the Analogue Destination Extension During the Day
239
Call Allocation for Internal Calls
240
Changing Analogue Destination Extensions at Night
240
Call Destination Lists
241
Destination Indexes
242
Call Forwarding Times
243
Common Ringer
244
Setting the Common Ringer Mode
244
ISDN DDI Settings
246
Intercept Console During the Day
246
Intercept Console at Night
247
Defining the Console Code
249
Defining Intercept Criteria
249
Defining Intercept, no Answer
249
Defining Intercept, Busy
250
Defining Intercept, Unavailable DDI Number
250
Defining Intercept, Incomplete DDI Number
251
Defining Intercept, Recall (as of SW Version 2.0.2)
251
System Settings
252
Music on Hold
252
Telephone Directory
252
Setting the V.24 Interface Baud Rate (as of SW 2.0.1+)
253
Port Allocation for Data Output (as of SW Version 2.0.2)
253
Port for CDRC (Call Detail Recorder)
253
V.24 Port for Call Charges/Extension
254
Port for Call Charges/Line
254
V.24 Port for Customer Data Printout
255
V.24 Port for Call Information
255
External Diversion (as of SW 2.0.1+)
256
Call Forwarding in the Case of External Diversion (as of SW Version 2.0.2)
256
Caller List Display Mode (as of SW Version 2.0.2)
257
Automatic Line Reservation (as of SW Version 2.0.2)
257
Alerting Tone During Conference (as of SW Version 2.0.2)
258
Alerting Tone and Ring in Call Pickup Groups
258
Signal Key Mode (as of SW Version 2.0.2)
259
Night Service (as of SW Version 2.0.2)
259
Codes
260
Substitute Code for
260
Line Codes
261
Route Codes
261
Trunk Code of Main PBX
262
Displays
263
Changing Message Texts
263
Changing Absence Messages
263
Changing the Display Language Throughout the System
264
Changing the Display Language for each Extension
264
Displaying the Call Duration
265
Name Display (as of SW Version 2.0.2)
265
Display During Recall (as of SW Version 2.0.2)
265
Transfer Without Notification Display (as of SW Version 2.0.2)
266
Data Compression/Extension (as of SW Version 2.0.2)
267
Call Detail Recording
267
Changing the Data Record Output Format
267
Digit Suppression
268
Recording Incoming Calls
268
Recording the Call Duration
269
Output on Ringing
269
Changing the Charge Factor
269
Changing the Currency Unit
270
Changing the ISDN Factor (as of SW Version 2.0.2)
270
Programming Expansion Modules
271
Programming Actuators
271
Defining the Actuator Type
271
Defining Actuator Response Time
271
Allocating Extensions and Actuators
272
Assigning Actuator Names
273
Programming Sensors
273
Defining the Destination Number
273
Defining the Number for Recorded Announcement Device
274
Defining Voice Mail Control Data
274
Defining the Call Duration
275
Defining the Number of Calls
275
Defining the Call Interval
276
Defining the Disable Time
276
Assigning Sensor Names
277
Programming the Fax/DDI Module
277
Defining the Number of Fax Options
278
Defining the Number of DDI Options
278
Defining the Number of Fax/DDI Options
278
Defining the Number of Announcement Without Notification Options
279
Defining Analogue Access for each Option
279
Allocating to a Line
280
Defining the Fax Destination
281
Initialising the Fax/DDI Module
281
Recording Announcements
282
11 Plus Products
284
Answering Machines
284
Voice Mail
284
Memo for Hicom
284
Entrance Telephones
286
Direct Connection Without Door Opener
286
Figure 11-1 Entrance Telephone, Direct Door Opener Connection
286
Connection Via Door Opener Adapter Box
287
Figure 11-2 Door Opener Adapter Connections
287
Figure 11-3 EGUCOM Door Opener System from Ackermann (Emmerich)
288
Figure 11-4 Entrance Telephone from Grothe
288
Figure 11-5 Entrance Telephone System from Siedle
289
Figure 11-6 Entrance Telephone System from Ritto
290
Figure 11-7 Entrance Telephone System with Telegärtner Amplifier and Siedle
291
Figure 11-8 Doorline M02 Entrance Telephone
292
Figure 11-9 Doorline M02 Entrance Telephone
293
TFE/V Adapter
294
Figure 11-10TFE/V Adapter Interfaces
294
Figure 11-11Contact Assignment for Possible Voice Modules
295
Connection Via TFE/V Adapter Box
296
Figure 11-12 Connection to Siedle TLM 511-01, Ritto 5760 or Grothe TS 6216
296
Figure 11-13Overview of Caracas Desk Configuration
298
Installing Caracas Desk
299
Setting up and Initial Operation of Caracas Desk
299
Figure 11-14Wall Mounting with Closed Housing and Opened Hinged Cover
299
Caracas Desk Basic Settings
301
Setting the Extension Number Plan in Hicom 118
301
Setting Call Charges in Caracas Desk with a Password
303
Caracas Desk Features Without Password
303
Multiplexers
304
PC Cards
304
12 Euroset Line 36/Hicom 118-2
306
General System Description
306
Euroset Line 36 Hardware Overview
306
Euroset Line 36/Hicom 118-2
306
Hicom 118-2 Hardware Overview
307
Important Notes
308
System Data
308
Two-Box System Assembly
308
Figure 12-3 Two-Box System Assembly (Minimum/Maximum Clearances)
308
System Types
309
Main Distribution Frame
309
Euroset Line 36 System Overview (Version 2.0.1+)
310
Euroset Line 36 System Overview (Version 2.0.2)
311
Figure 12-5 Euroset Line 36 Structural Concept (SW 2.0.2)
311
Hicom 118-2 System Overview (Basic Box)
312
Hicom 118-2 System Overview (Expansion Box)
313
Figure 12-7 Hicom 118-2 Expansion Box Structural Concept
313
Hicom 118-2 System Expansions
314
Table 12-1 Add-On Modules for Hicom 118-2 System Expansions
314
Technical Data
315
Basic Configuration and System Expansions
316
Euroset Line 36 Motherboard
317
Figure 12-8 Motherboard Interfaces – Euroset Line 36
318
Hicom 118-2 Motherboard
319
Figure 12-9 MB Interfaces, Hicom 118-2 Basic Box
320
EB 118-2 Expansion Module
322
Figure 12-12 Equipping Sequence for the Expansion Box
323
PSU3 / UPS3 Power Supply
324
PSU2 / UPS2 Power Supply
325
Index
326
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Siemens Hicom 112 Specifications
General
Brand
Siemens
Model
Hicom 112
Category
Telephone
Language
English
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