Dell 3115CN - Page 22

Chapter 1 Troubleshooting
Chapter1TroubleshootingCONTENTS
Version 2 2007.03.09
1.Troubleshooting Procedures ......................................................................................1 - 1
1.1
Flow of Troubleshooting
.............................................................. 1‑1
1.2
Confirm Installation Status
............................................................ 1‑1
1.3
Cautions for Service Operations
....................................................... 1‑2
1.4
Cautions for Implementing FIP
........................................................ 1‑2
1.5
Items to Confirm before FIP Troubleshooting
............................................ 1‑3
1.5.1
Basic Printer Problems
.......................................................... 1‑3
1.5.2
Display Problems
............................................................... 1‑4
1.5.3
Printing Problems
............................................................... 1‑4
1.5.4
Print Media Guidelines
.......................................................... 1‑5
1.5.5
ADF Media Guidelines
.......................................................... 1‑8
2.Installing Fax Machine ...............................................................................................1 - 9
2.1
Items to be checked before installation
................................................. 1‑9
2.2
Menus to be configured at installation
................................................. 1‑10
2.3
Fax Troubleshooting
................................................................ 1‑11
2.3.1
FIP at Installation/Relocation
.................................................... 1‑11
2.3.2
FIP after Installation
(when transmissions/receptions fail after continuous normal operation)
................ 1‑16
2.3.3
FIP for Color Fax
.............................................................. 1‑21
3.Fault Isolation Procedure for Fax .............................................................................1 - 23
3.1
Fault Occurs
....................................................................... 1‑23
3.2
Obtaining Printer Information
......................................................... 1‑24
3.3
Transmission Fault
................................................................. 1‑26
3.4
Reception Fault
.................................................................... 1‑27
3.5
Understanding Protocol Monitor
...................................................... 1‑29
3.5.1
Overview of Communication Protocol
............................................. 1‑29
3.5.2
Overview of Protocol Monitor
.................................................... 1‑32
3.5.3
FIP Using Protocol Monitor Report Analysis
....................................... 1‑38
4.Other Problems........................................................................................................1 - 43
5. FIP...........................................................................................................................1 - 44
5.1
FIP
............................................................................... 1‑44
5.2
Flow of FIP
........................................................................ 1‑44
5.3
Status Code List
................................................................... 1‑45
5.4
LCD Display
....................................................................... 1‑66
6. Error Code FIP........................................................................................................1 - 83
FIP-1. 1 Restart Printer 001-360/001-363
................................................. 1‑83
FIP-1. 2 Restart Printer 001-361/001-363
................................................. 1‑84
FIP-1. 3 Restart Printer 003-341/003-342/003-343/003-344/003-345/
003-346/003-347/003-348/003-349/003-350
............................................... 1‑85
FIP-1. 4 Restart Printer 003-356
......................................................... 1‑86
FIP-1. 5 Restart Printer 004-310
......................................................... 1‑88
FIP-1. 6 Restart Printer 004-311
......................................................... 1‑89
FIP-1. 7 Restart Printer 006-370/006-371/006-372/006-373/006-374/006-375/006-376/
006-377/006-378/006-379/006-380/006-381/006-382/006-383/006-384
.............. 1‑90