Matrix ETERNITY NE System Manual 1033
• If the extension is busy
151
, the Operator phone will display a text message notifying that the extension
number is 'Busy'.
• The Operator can now choose to
• inform the extension user about the Reminder in person or send someone to do it.
OR
• try the busy extension again.
OR
•set “Auto Call Back (ACB)”.
Personal Reminders will work even if the extension user has set DND or Call Forward.
Automated Reminder
When the Alarm serving mechanism is configured as 'Automated',
• The extension phone rings at the set time till the end of the Alarm Ring Timer. If the extension phone is the
Matrix Extended IP Phone, Reminder message will appear on its display.
• When the extension user answers the call, s/he may be played music-on-hold, or a pre-recorded voice
message, or be connected to the Voice Mail, or be routed to the Operator, depending upon the Alarm
Notification Type you have configured for the extension.
• If the extension user does not answer the reminder call, SARVAM UCS makes two more attempts (in all, 3
attempts) at an interval of 5 minutes between each attempt, to call the extension.
• If all Reminder call attempts go unanswered, SARVAM UCS places the call on the Operator Phone. The
Operator Phone rings till the end of the Alarm Ring Timer. The Operator Phone displays the number of the
extension with the message 'No Reply'. The Reminder call is now considered as served.
• If the extension phone is busy, SARVAM UCS will continue to make the Reminder call Attempts at the
Alarm Interval programmed. When all Alarm Attempts go unanswered, SARVAM UCS will place a call on
the Operator phone. The Operator Phone will display the number of the extension phone with the message
'Busy'.
Snooze
The Snooze function can be added to Automated Reminders to ensure that the extension user answers the call.
Snooze is a system-wide feature; when set, this function will be added to all Automated Reminder calls.
When Snooze is activated,
• The extension phone rings for the Number of Alarm Attempt configured, at the set Alarm Attempt
Interval.
• The extension stops ringing when the user answers the call and dials 0 to acknowledge the Reminder
call. This reminder call Acknowledgment Code 0 is non-configurable.
151. An improperly placed receiver may also be the cause for the busy tone on the extension phone. In that case, the system will notify
the Operator Phone with the 'OFF-Hook Alert'.
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