Matrix Telecom ETERNITY NE - Page 12

2 Matrix ETERNITY NE System Manual
the various technical terms and functions associated with it. The SE must have undergone training in
configuring ETERNITY NENX.
No one, other than the System Engineer is permitted to make any alterations to the configuration of the
ETERNITY NENX.
• System Administrators, who will administer ETERNITY NENX. Generally an operator/receptionist in an
organization or the staff manning the reception or front desk area of the establishment are selected as
System Administrators.
It is assumed that the System Administrators have some previous experience in administering the system
and its Terminals and Consoles. The System Administrators are not expected to install and configure the
system but only the routine jobs and features that are specific to them like generating SMDR reports,
setting report filters, configuring the features, setting alarms, reminders, etc.
• Users, persons/organizations who will use the resources of the ETERNITY NENX. They may be
personnel of small and home businesses, and other commercial and public organizations/institutions.
Organization of this Document
This system manual is broadly divided into the following:
• Introduction: This chapter provides an overview of this document, its purpose, intended audience,
organization, terms and conventions used to present information and instructions.
• Product Description: This chapter provides the description of the system features and benefits, the
application scenarios, hardware overview and different interfaces supported by the system.
• Installing ETERNITY NENX: This chapter gives step-by-step instructions for preparing for and connecting
various interfaces with the ETERNITY NENX such as connecting to VoIP network, connecting to CO
network.
• Configuring ETERNITY NENX: This chapter contains description of how to configure ETERNITY NENX.
• Basic Settings: This chapter provides the instructions for configuring the basic parameters of the
ETERNITY NENX, which are sufficient to get the system into operation.
• Configuring Voice Mail system: This chapter describes how to configure the Voice Mail System.
• SMS Server: This chapter contains the information regarding SMS Server feature supported in the Server.
• Computer Telephone Integration: This chapter provides information regarding the CTI feature supported
in the Server.
• Features and Facilities: This chapter describes in detail, each feature and facility offered by the
ETERNITY NENX. This includes a description of the feature/facility, how it works, and how to configure
and use the feature/facility.
The feature description is arranged alphabetically by Feature Name to make it easy for you to locate the
description you want to look up.
• Voice Mail Features: This chapter describes in detail, the voice mail features offered by the Server.