154 Matrix ETERNITY NE System Manual
Voice Mail Settings
• Click the Voice Mail Settings link. The respective Extension Voice Mail Settings window will open. You
may edit the parameters. For details, see “Extension Voice Mail Settings”.
The Voice Mail Settings link will be visible only if you have configured the respective SIP ID.
• Click Close to close the window.
Call Appearances
• Set the number of Call Appearances for the SIP extension. Default: 2.
A Call Appearance allows an extension user to attend to more than one calling party at a time. A minimum
of two Call Appearances must be assigned to a SIP extension - Operator extension or Executive extension
- so that the extension user can put one party on hold while talking to another. A third Call Appearance
allows the extension user to put two calls on hold, make/attend a third call and toggle between three calls.
The more the number of Call Appearances assigned to an extension, the more the number of calls the
extension user can handle simultaneously.
The SARVAM UCS supports a maximum of 8 Call Appearances on SIP extensions.
SIP extensions for Executives are usually assigned 2 Call Appearances, while the Operator extension is
assigned 6 Call Appearances to handle 6 calls simultaneously.
Call Waiting Tone
• During an on-going conversation, if there is a second incoming call, the system plays beeps to indicate the
second incoming call. You can set the frequency of the Call Waiting Tone (for SPARSH VP248/VP310/
VP510) beeps as per your requirement. You can select from the options:
•OFF
• Beep Once
• Beep until Answered
Default: Beep Once
Call Taping
To use the “Call Taping” feature on the extension,
• Click Call Taping to expand options.
• Select the type of Call Taping to be applied from the options:
•OFF
• Apply as per profile 1
• Apply as per profile 2
• Apply as per profile 3
• Apply as per profile 4
If you do not want to apply Call Taping, select OFF.
Default: OFF.
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