412 Matrix ETERNITY NE System Manual
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these will appear as the options for No Match Found Prompt.
• Select the No Match Found Retry check box to prompt the caller to dial the Extension number
again.
•In No Match Found Retry Count, select the number of times you wish to prompt the caller for
dialing the extension number. The prompt will be played repeatedly till the Retry Count expires.
•In Retry Count Expiry Prompt, select the prompt you wish to play when the Retry Count
expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Retry Count Expiry Prompt.
•In No Match Found Action, you can select — Disconnect, Transfer to Operator, Transfer to
Extension, Transfer to Department Group, Go to VMAA Menu.
• If you select Transfer to Department Group or Transfer to Extension, select the
respective Department Group number or enter the desired extension number.
•In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement.
By default, As configured for Transfer Number is selected.
Click Settings to configure the parameters of the selected profile. For more
information, see “Call Transfer Profile”.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
• Select the Confirm Name check box, if you want the system to ask for the name of the called party
after dialing the extension number.
•In Confirm Name Prompt, select the prompt which you wish to play to the caller.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Confirm Name Prompt.
The system will place the call only when the entered name matches with the name stored in the Global
Directory.
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