Matrix ETERNITY NE System Manual 447
•In Extension Name, you can select — Do not play or Play Always.
Select Play Always, if you want the system to play the recorded Extension Name as well as the respective
Transfer prompt during the transfer.
Select Do not Play, if you want the system to only play the respective Transfer prompt and not the
Extension Name during the transfer.
•In Call Transfer - Music On Hold (MOH), you may select System MoH or add a new MoH. By default,
System MoH will be played. This parameter is applicable only if you have selected Wait for Ring or Wait for
Answer as the Call Transfer Type.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded, these appear as options for Call Transfer - MoH.
•In Action after Leaving Voice Mail, you can select — Disconnect, Transfer to Operator, Transfer to
Extension, Transfer to Department Group or Go to VMAA Menu. This parameter is applicable only if you
have selected None as the Call Transfer Type.
• If you select Transfer to Operator,
• In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
Call Transfer Profile for Transfer Number is selected.
• If you select Transfer to Department Group or Transfer to Extension,
• Select the respective Department Group number or enter the desired extension number.
• In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
As configured for Transfer Number is selected.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
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