Matrix ETERNITY NE System Manual 451
Configure the following parameters, if you want the VMS to process the call immediately when the desired
extension is busy,
• Busy Prompt
• Busy Action
• Action after Leaving Voice Mail
Configure the following parameters, if you want the VMS to put the call on hold when the desired extension is busy,
• Busy Prompt
• Busy Hold Prompt
• Provide Advanced Options during Hold
• Busy Extension Status check time interval (sec) and Time Interval Expiry Prompt
• Busy Extension Status check retry count and Retry Count Expiry Prompt
• Busy Hold - Music on Hold
• Busy Action
• Action after Leaving Voice Mail
• Select Hold a Call check box, if you want the call to be held. This option is applicable only for internal calls.
•In Busy Prompt, select the prompt you wish to play to the caller when the dialed extension is busy.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Busy Prompt.
•In Busy Hold Prompt, select the prompt you wish to play to the caller when put on hold as the dialed
extension is busy.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Busy Hold Prompt.
• Select Provide Advanced Options during Hold check box, if you want the system to play
Advanced options to the caller.
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