452 Matrix ETERNITY NE System Manual
You can assign the Digits (0-9, *, # or None) to each of the options — Leave Voice Mail, Transfer to
Operator, Transfer to Assistant, Transfer to Alternate/Mobile Number, Dial Extension Number, Go to
Main Menu, Go to Previous Menu and Disconnect.
Make sure you do not assign the same digit to multiple options.
The digit you configure will be played as the digit to be dialed by the caller to select the respective
option. The options will be played in the sequence — 1-9, 0, *, #. The option for which the Digit
selected is None will not be played.
After the digits have been assigned, the system will proceed further as per the options selected by
you. Brief description of each option is explained below:
• Leave Voice Mail: After you assign the digit, click Settings to configure the parameters.
• Select the Override Message Leave Settings of Extension check box, if you want the
system to apply Message Leave Settings customized on this page and not that of the
extension or department group number.
Clear the check box if you want the system to apply Message Leave Settings configured for
the extension or department group number.
• Transfer to Operator: After you assign the digit, click Settings to configure the parameters.
•In Call Transfer Profile, select the desired Call Transfer Profile you want the system to use.
By default, As configured for Transfer Number is selected.
• Select As configured for Transfer Number if you want the VMS Auto Attendant to use
the Call Transfer Profile which is assigned to the dialed extension.
• Select Wait for Ring if you want the VMS Auto Attendant to wait for the extension to start
ringing and then transfer the call.
• Select Blind if you want the VMS Auto Attendant to transfer the call on the extension
without checking whether it is busy or free.
• Select Attended if you want the VMS Auto Attendant to transfer the call when the
extension answers (goes OFF-Hook).
Click Settings to configure the parameters of the selected profile.
When the Call Transfer Profiles are added, or any existing profile is edited, these changes will be reflected
in the options displayed.
• Transfer to Assistant: If you assign a digit for this option, make sure you have programmed the
Assistant Number. For detailed instructions, refer “Number Programming (Assistant/Personal)”
in “Mailbox Menu”.
Click Settings to configure the parameter.
•In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By
default, Wait for Ring is selected.
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