456 Matrix ETERNITY NE System Manual
•In Busy Hold - Music on Hold, select the prompt you wish to play. This option is applicable only is you
have enabled the Hold a Call check box.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Busy Hold - Music on Hold.
•In Busy Action, you can select — Disconnect, Transfer to Operator, Transfer to Extension, Transfer to
Department Group, Go to VMAA Menu, Go to Voice Mail, Give Advanced Options.
• If you select Transfer to Department Group or Transfer to Extension, select the respective
Department Group number or enter the desired extension number.
In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
As Configured for Transfer Number is selected.
Click Settings to configure the parameters of the selected profile.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
• If you select Give Advanced Option, see “Advanced Options”
•In Action after Leaving Voice Mail, you can select — Disconnect, Transfer to Operator, Transfer to
Extension, Transfer to Department Group, Go to VMAA Menu. This option is applicable only is you select
Go to Voice Mail or Give Advanced options as the Busy Action option.
• If you select Transfer to Department Group or Transfer to Extension, select the respective
Department Group number or enter the desired extension number.
In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
As Configured for Transfer Number is selected.
Click Settings to configure the parameters of the selected profile.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
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