Matrix ETERNITY NE System Manual 457
Call Transfer Unsuccessful - No Reply
If the called party has set Call Forward-No Reply to VMS, the Call Transfer Unsuccessful - No Reply parameters
will be applicable. You can customize these parameters as per your requirement.
•In No Reply Prompt, select the prompt you wish to play to the caller if the dialed extension does not reply.
•In No Reply Action, you can select — Go to Voice Mail, Give Advanced Options, Transfer to Operator,
Transfer to Extension, Transfer to Department Group, Go to VMAA Menu, Disconnect.
• If you select Transfer to Department Group or Transfer to Extension, select the respective
Department Group number or enter the desired extension number.
In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
As Configured for Transfer Number is selected.
Click Settings to configure the parameters of the selected profile.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
• If you select Give Advanced Option, see “Advanced Options”
•In Action after Leaving Voice Mail, you can select — Transfer to Operator, Transfer to Extension,
Transfer to Department Group, Go to VMAA Menu, Disconnect. This option is applicable only is you select
Go to Voice Mail or Give Advanced options as the No Reply Action option.
• If you select Transfer to Department Group or Transfer to Extension, select the respective
Department Group number or enter the desired extension number.
In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By default,
As Configured for Transfer Number is selected.
Click Settings to configure the parameters of the selected profile.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
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