466 Matrix ETERNITY NE System Manual
Go to Main Menu
Assign a digit for this option if you want the system to re-direct the caller to the Main Menu.
Go to Previous Menu
Assign a digit for this option if you want the system to re-direct the caller to the Previous Menu.
Stay on Hold
This option is applicable for Call Transfer Unsuccessful - Busy only.
After you assign the digit, click Settings to configure the parameters.
•In Busy Hold Prompt, select the prompt to be played to the caller when put on hold.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Busy Hold Prompt.
• Select Provide Advanced Options during Hold check box, if you want the system to play Advanced
options to the caller.
You can assign the Digits (0-9, *, # or None) to each of the options — Leave Voice Mail, Transfer to
Operator, Transfer to Assistant, Transfer to Alternate/Mobile Number, Dial Extension Number, Go to
Main Menu, Go to Previous Menu and Disconnect.
Make sure you do not assign the same digit to multiple options.
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