Matrix Telecom ETERNITY NE - Page 478

468 Matrix ETERNITY NE System Manual
No Match Found Settings: No Match Found Settings are applicable when a Extension Number is
found invalid, the system will play the No Match Found prompt.
•In No Match Found Prompt, select the prompt which you wish to play when caller has dialed
an invalid extension number.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for No Match Found Prompt.
• Select the No Match Found Retry check box to prompt the caller to dial the Extension Number
again.
•In No Match Found Retry Count, select the number of times you wish to prompt the caller for
dialing the extension number. The prompt will be played repeatedly till the Retry Count expires.
•In Retry Count Expiry Prompt, select the prompt you wish to play when the Retry Count
expires.
Select None, if you do not wish to play any prompt.
• Click Settings . The Prompts Management page opens.
You may add a new prompt from here. For further details, see “Prompts Management”.
Once the files are uploaded these appear as options for Retry Count Expiry Prompt.
•In No Match Found Action, you can select — Disconnect, Transfer to Operator, Transfer to
Extension, Transfer to Department Group, Go to VMAA Menu.
• If you select Transfer to Department Group or Transfer to Extension, select the
respective Department Group number or enter the desired extension number.
In Call Transfer Profile, select the desired Call Transfer Profile as per your requirement. By
default, As configured for Transfer Number is selected.
Click Settings to configure the parameters of the selected profile.
• If you select Go to VMAA Menu, select the desired VMAA Menu.
• If you select Disconnect, the system will disconnect the call.
No Digit Dialed Settings: No Digit Dialed Settings are applicable when caller has not dialed the
extension number and the first digit wait timer has expired.
•In No Digit Dialed Prompt, select the prompt which you wish to play when caller has not dialed
any digit.
Select None, if you do not wish to play any prompt.